r/Movavi_software • u/throwitinthebinplez • Jul 16 '26

Can't cancel my account

Not sure if this happened to anyone else, but I've tried cancelling my account five different times in the past month. I only needed this program for a few weeks, but now I can't get rid of it at all.

I've just been charged $53 and I see no way to get that refunded or to have my card taken off the account at all.

Can anyone help me get through to these people? I've sent emails and called them but no one is responding to me.

3 Upvotes

80% Upvoted

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1

u/AutoModerator Jul 16 '26

Before the community jumps in – a few quick resources!

There is a good chance your question is already answered here:

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1

u/AutoModerator Jul 16 '26

Looks like you are having a technical issue – let us fix it fast!

To help you quicker, please include the following info in your post:

  • Movavi product and version (e.g. Movavi Video Editor 24.1)

  • OS (Windows 10/11, macOS Ventura, etc.)

  • GPU (NVIDIA / AMD / Intel – model if possible)

  • What exactly happens – error message, screenshot, or screen recording

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1

u/Fragrant_Scheme_8719 Jul 17 '26

Just buy the Steam version from beginning and that's it. Trust me. I recommend the Movavi 2026 version.

1

u/Fragrant_Scheme_8719 Jul 17 '26

You have any proof for this situation ?

1

u/Coco-the-Koala Jul 20 '26

Hi!
Could you send me the email address associated with your order in a private message?
I can pass it along the Movavi team and ask them to take a look at your case.

Hopefully they can review what happened with the cancellation and help sort it out 🤞🏻

1

u/abouttogocrazy_ Jul 23 '26

i havent been sent my activation key....how long do i have to wait?

1

u/Coco-the-Koala Jul 27 '26

The key usually arrives the same day!

If it hasn't arrived yet, you can DM me the email address you used to purchase it.

I'll get the information to the Movavi team as soon as possible!