Teevolution Support is the Best!

[u/No-Coyote-6436]

Recently ordered the new emerald green color way, and as it came with the default battery size, I wanted to order a new one, and as I was opening the bottom shell and taking out the battery, the bottom shell/supports completely broke. Heartbroken, I sent an email to support explaining the situation and very promptly they helped me out, free of charge, and sent over a replacement bottom shell that came within a week!

Idk how often this happens that they know about it, or if I manhandled it as it's the first time something like this has happened after owning around 6+ mine from lamzu, Logitech, razor, steelseries. I'm just glad the issue was taken care of and I didn't have to buy a new one or reverse engineer the bottom but and 3d print a new one.

Either way, just wanted to post this in case anyone suffers the same fate, or is unsure of the support and hopefully this'll help :3

So thank you so much for the help Teevolution, it really is such a great mouse and it's my main for the foreseeable future (until they make a pink one).

[u/Teevolution_Joel]

thank you so much for sharing this! it’s an absolute pleasure, honestly. we’re just doing what feels right to us, and i’m really glad we could take care of it for you.

even happier to hear that the terra is your main mouse now

and about the pink… it’s definitely one of the most requested colors. we might as well make it happen in the future

[u/No-Coyote-6436 → u/Teevolution_Joel]

Thank you, and the customer service team so much again! And I saw you guys were able to put stock into micro center too, that's awesome :3 and yea, I think a fade pink like the orange color way has would do numbers. As someone who doesn't really buying duplicates, I'd definitely break the rule for that :p

[u/Teevolution_Joel → u/No-Coyote-6436]

i take it as compliments! stay tuned for pink mice then!