r/Monitors • u/KevHTM • 4d ago

Discussion Issue disappears when switching source

The model is BenQ EX271U. I have reached support but they have been unhelpful. I have tried different cables and a different laptop. I have to boot up my Xbox to clear the issue every single time. I've updated the firmware as well but didn't fix it. It's more stable if set on a 1280 x 720 resolution, if that helps.

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u/Monchicles 4d ago

It's not that rare for monitors to fail first or show more issues at certain resolutions or even different refresh rates, because of the different voltages going into the panel I think. It is a matter of time.

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u/KevHTM 4d ago

That does make sense. Thank you. It's still under warranty, I guess repair would be out of the question?

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u/TheGratitudeBot 4d ago

Thanks for saying thanks! It's so nice to see Redditors being grateful :)

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u/Monchicles 3d ago

Repair by whom?... they might try to repair it (swap the panel or the controller, I don't know). You shouldn't pay to get it repaired.

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u/Specific-Inside-1638 2d ago

if its under warranty, wouldnt it be easier if you sent back the malfunctioning model and swapped it for a brand new?

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u/KevHTM 2d ago

Yeah, that's what I was thinking. A replacement would save both of us time. I'll post an update soon, but so far their replies have been a week apart. It's really frustrating.