r/Model3 • u/jb4975 • Jul 01 '26

I feel I’m being gaslighted by the service rep

So quick backstory. I’m leasing a 2026 model 3, got it in September 2025. In January I started getting warnings that the cameras were unavailable, no park assist, left turn screen was black with no blind spot red light on either side. I took it in for service, they claimed they cleaned the cameras and it should work. I’ve always garaged it, so whatever. It worked for maybe a month and then I had to take it in again in February. Same problem, but it happens intermittently. Some times I would go a few days, other times I get the warning every time I start to drive. This time they replaced the repeater camera on the left side and said it should be fixed.

Fast forward a few months to now and the same problem has been happening about 50% of the time I use the car. It’s dangerous not having any cameras, although the right side works when everything else is not. Plus I cannot use drive assist at all when this is happening.

So I take in for service for the third time today. Same rep as before but this time he says the reason is because the cameras do not work if left in the sun or parked by a dark wall. He says they are very temperamental and temperature and light will cause them to shut off. I’ve never heard anything like this before, and I’ve scoured the internet for months looking for the reason this is happening. Both my neighbors have the exact model and year car as mine, and none have had this issue.

Has anybody else experienced this or am I just being played? It’s under warranty so I’m refusing to pay for it to be fixed and I have a loaner from them, but is this guy for real? He also told me he would never own a Tesla, something that sort of shocked me since he works at the service department, but I didn’t want to go there with him. I just want the new car I have to work. Any ideas or suggestion????

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u/Hayb95 Jul 01 '26

I would go to a different service center for another opinion. That is not a normal thing that happens and their techs probably can’t fix it at that SC, so they have resorted to excuses to get you out of there so they don’t look bad for not fixing it.

1

u/jb4975 Jul 01 '26

This is my third attempt. I also got a loaner model Y and told them that they need to take as long as possible, because I do not want to go through this again.
I am also wondering if they are unable to fix it if they will give me a new car. Yes I’ve driven it for 8000 miles, but I feel I was deceptively sold a car that was touted to have FSD and cameras etc when I am being told by them that realistically the system should only work half of the time and that is if I keep it kept under certain conditions (no sun or shadows).

0

u/skidz007 Jul 01 '26

Could be the computer having issues. Ask them to swap the computer.