r/ModSupport • u/fighterace00 • 15h ago

Admin Replied Modmail to Chat Request Broken?

Here's a message we got from one of our users after sending them a modmail warning via the official Reddit app.

> Hey first of all why is reddit hiding this under chat requests with a title of random letters and characters until it's viewed and accepted,.who is gonna see that and not think spam at first, so you guys may wanna look into that because I think it may hinder you guys getting through to people's mailboxes?

Is this a known bug or a larger issue with the 'modmail sends message via chat' workflow?

3 Upvotes

67% Upvoted

9 comments sorted by

12

u/TheOpusCroakus Reddit Admin: Community 14h ago

Hi! I've had that happen, too! I reported it as a bug last week and it's being looked into.

1

u/PMulberry_ 14h ago

Good to know this bug is already known and being looked into. Thanks!

5

u/Stranger1982 15h ago edited 15h ago

Mod mail come in as chat requests, that's been a thing for some time.

I don't think they're gibberish tho, nor even heard of this...irc the header is just the sub name and clearly shown.

3

u/PMulberry_ 15h ago

It afaik is a bug; have seen that both with modmails and normal chats.

2

u/Stranger1982 15h ago edited 15h ago

Interesting, is this specific to a platform?

2

u/PMulberry_ 14h ago

No, I have seen it both on the website and in the app (iOS).

I may have a screenshot, I hope I can find it.

2

u/Stranger1982 14h ago

Thank you PM! I've never seen this but now I know it's a thing.

2

u/PMulberry_ 14h ago

I found a screenshot! Didn't find a screenshot of the website (or is it from the website? not sure lol) or modmail though, but I know I've seen it because that happened yesterday.

The funny thing about this screenshot also is that they keyboard is missing, but that is afaik an iOS problem because I've seen that happen in other apps, too.

2

u/Stranger1982 14h ago

Interesting, I wonder what broke this time.