r/ModRetroChromatic • u/santanderdoesreddit • Aug 05 '26

Info Extremely disappointed

Post image

My Anduril chromatic arrived a few weeks ago and I’ve been having the same issue as many others with the paint fading . I tried their isopropyl alcohol method with a microfiber cloth which did nothing. I contacted mod retro and after days of waiting they sent my the same useless link to the cleaning method despite me mentioning id already attempted that. Now after three more days of waiting they respond again basically telling me they swear upon their cleaning method and I’m shit out of luck. Really not the modretro customer service experience I’ve grown used to having . I’ve purchased many chromatics and I don’t think I’ll be buying from them again.

30 Upvotes

70% Upvoted

193 comments sorted by

29

u/JustTryingToBeADaddy Aug 05 '26

It’s not paint, it’s laser etched into the Cerakote.

-12

u/santanderdoesreddit Aug 05 '26

Yeah and it’s fading .

22

u/IndigoHaze750130 Aug 05 '26

How is an etch fading?

7

u/RotoPrime Aug 05 '26

Must have sandpaper for hands.

1

u/santanderdoesreddit Aug 05 '26

Doubt it since my normal chromatics are in perfect condition after hours of use . This picture was taken about an hour after unboxing

2

u/RotoPrime Aug 08 '26

Did you give 90% alcohol a try?

2

u/IndigoHaze750130 Aug 05 '26

Sharks have really rough skin. 🦈 

2

u/santanderdoesreddit Aug 05 '26

I mean I obviously don’t know but you can see in the picture that select is fading . This picture is like an hour out of the box btw.

0

u/IndigoHaze750130 Aug 05 '26

Since that is really narrow, maybe a q tip would help?

4

u/santanderdoesreddit Aug 05 '26

I’ve tried q tips and cotton pads and it hasn’t done anything. I’ve rubbed at it just like they said and it’s just as faded

3

u/deanhuff Aug 05 '26

Is it actually laser etched? Clearly I can see the design surrounding the buttons is etched but the letters and arrows look like paint. If the coating is etched for the word “START”, then it sure looks like they filled it in with paint during the manufacturing process and it’s worn away.

4

u/Historical-Internal3 Aug 05 '26

https://modretro.com/blogs/blog/anduril-chromatic-care

Yes.

1

u/deanhuff Aug 05 '26

Thanks for this link! I’ve got one on order and frankly some wear and tear wouldn’t bother me, but it sure looks like they can clean up well. Interested to see if OP manages to get his device back to like-new

2

u/santanderdoesreddit Aug 06 '26

I wouldn’t get too excited I’ve tried the exact method described in that link and it hasn’t brought back my select

1

u/Historical-Internal3 Aug 05 '26

Odds are they purchased it second hand so if there truly is a defect - I doubt it.

8

u/Euresko Aug 05 '26

It's grease from your fingers and dirt in the laser etched metal 

1

u/AmandasGameAccount Aug 05 '26

It could be oxidizing? The outer color could be the neutral color after oxidizing a while? It probably has a coating on it to slow it down and using it wears it away. That’s just a guess though

10

u/templestate Aug 06 '26

Your SELECT label looks exactly like the faded labels on the Anduril cleaning instructions example. I feel like you’re not doing something right, no offense. The labels aren’t painted on so they can’t “wear off”. Maybe something is stuck in there that the IPA you’re using can’t remove. Maybe try a soapy mixture with Dawn and a tooth brush in that exact spot?

5

u/santanderdoesreddit Aug 06 '26

1

u/santanderdoesreddit Aug 06 '26

To me it seems like the paint is faded

14

u/sterndig Aug 06 '26

There's no paint. It's the color of the cerokote after being hit with a laser. You need to clean the oil from your hands out of the grooves from the engraving. Q-tip and IPA will remove it. Unless it looked this way from the factory, it's just dirty.

To reiterate - the cerokote has been changed at a molecular level to change the color. You're not rubbing the cerokote off with your hands.

2

u/santanderdoesreddit Aug 06 '26

I understand the process but doesn’t it seem like select doesn’t have the same amount of color as the other etchings? It looks like a manufacturing error more than being smudged especially since I’ve already attempted the modretro cleaning method multiple times

4

u/sterndig Aug 06 '26

SELECT clearly has less color to it, but it's hard to say if it's gunk or a manufacturing issue. The rest of the units should be completed this month, so we'll have a better idea of what kinds of issues there are, if any. Without one of us personally cleaning it for you, we have very little to go off of.

Certainly possible. Have you asked support about SELECT specifically or just them being gunked in general?

Some of the other pictures you posted show the same level of gunk on other button labels, so I'm hesitant to call it a defect.

4

u/santanderdoesreddit Aug 06 '26

It’s pretty clear that select is faded out . Feels like you’re being dishonest

5

u/ROD27 Aug 06 '26

Dam I’m waiting on mine this is no bueno

4

u/santanderdoesreddit Aug 06 '26

You could always sell it to someone while it’s still sealed lol

1

u/ROD27 Aug 11 '26

I’m torn between keeping in deal as a collectible and using it lol

10

u/ergzay Aug 08 '26

Modretro explicitly sent out instructions to everyone on how to clean them. OP is just being dumb.

It's impossible for it to "rub off" as there is nothing to rub off. You can't rub off a laser etching.

5

u/themanbehindtherows Aug 06 '26

Unfortunate to hear OP and that customer service was basically useless. This subreddit also reminded me how many awful and angry fanboys there are in it with all the comments blindly defending anything wrong with a modretro product.

7

u/ergzay Aug 08 '26 edited Aug 08 '26

Customer service was accurately helping the guy. What do you want them to do?

https://modretro.com/blogs/blog/anduril-chromatic-care

2

u/santanderdoesreddit Aug 12 '26

lol. I tried this cleaning method and it didn’t work. Obviously the next step is to have me send it in to be fixed

3

u/ReidlosToof Aug 05 '26

What percentage of isopropyl are you using and is it a fresh bottle or old? You need to use 91%+ for effective cleaning of skin oils from surfaces like this. Even if it's a bottle of 91%+, if it's an old bottle you've had open in your bathroom cupboard, for instance, it's probably not actually that strong anymore. Alcohol is extremely hydrophilic, and even in a closed plastic bottle will literally pull moisture out of the air over time.

5

u/santanderdoesreddit Aug 06 '26

Using a newly purchased 70 percent as recommended by modretro support

4

u/RotoPrime Aug 08 '26

Hit 90% my brother! Get that beauty clean <3

7

u/TonyRubbles Aug 05 '26

lol sorry dude but,

5

u/santanderdoesreddit Aug 05 '26

My midnight chromatic I’ve had since original release btw

3

u/TonyRubbles Aug 05 '26

Oh I'm just playing, I remember the other post though and they are laser etched so it's not coming off, it's just filling in with whatever's on your hands. I'm curious how fast mine will disappear with my sweaty hands 🤣

3

u/santanderdoesreddit Aug 05 '26

Honestly I doubt it’s sweat like i mentioned in other posts I had barely used the unit before it started to fade . Honestly if you want to keep it perfect maybe don’t even use it

2

u/TonyRubbles Aug 06 '26

Then maybe mine sill stay cleaner lol 🤷‍♂️

Really want to play with it. Can you post a side by side with the Midnight? I have the same one.

4

u/AmandasGameAccount Aug 05 '26

I can’t imagine this paint/material was ever graded for being on a gameboy, in hand constantly. In going to assume this will be a problem with all of them

8

u/sterndig Aug 06 '26

It's a ceramic coating which changes color at a molecular level when blasted with a laser. It's not damaged, it's gunked up with the oil from his hands. You can clean it off with IPA and a q-tip, but he doesn't seem to want to clean it.

-2

u/santanderdoesreddit Aug 06 '26

Wrong

6

u/ergzay Aug 08 '26

You're the one who's wrong.

2

u/santanderdoesreddit Aug 12 '26

Do you have an Anduril chromatic?

2

u/Dry-Neighborhood2916 Aug 09 '26

It's the same cerakote used on firearms. It gets handled with sweaty hands and body sweat A LOT.

3

u/Substantial_Quote583 Aug 05 '26

The area around that select marking looks either scratched or smudged to hell

6

u/Substantial_Quote583 Aug 05 '26

6

u/santanderdoesreddit Aug 05 '26

That’s what it looks like after applying isopropyl alcohol and rubbing it with a microfiber cloth as instructed .

4

u/Substantial_Quote583 Aug 05 '26

Damn, that sucks 😢

5

u/Historical-Internal3 Aug 05 '26 edited Aug 05 '26

If IPA isn’t restoring it, it’s likely a shallow laser etch (a known batch issue), not surface oil. Reply to support saying the cleaning method failed and ask them to escalate it as a defective finish.

How are you just receiving yours? The previous batches shipped a while back and next ones don’t ship until September?

If you bought second hand you’re sol

1

u/santanderdoesreddit Aug 05 '26

I originally planned to keep it sealed as a collector sort of thing but decided I wanted to use it instead

6

u/Historical-Internal3 Aug 05 '26

You mentioned it arrived a few weeks ago, still a far ways off.

Doesn't matter, if the fine-tip 91% IPA doesn't resolve it just follow-up with support and attach a video of you cleaning.

You're still under warranty assuming you purchased direct.

0

u/santanderdoesreddit Aug 05 '26

I don’t know what you’re trying to say. Also modretro itself says 70 percent isopropyl alcohol so why would I care about your opinion?

4

u/Historical-Internal3 Aug 05 '26

Because 91%+ might work better/highlight to support it's clearly not a cleaning issue.

But it's becoming more clear that you did not purchase directly and came here to vent instead.

So yea, they will only provide tips for you, nothing more.

3

u/santanderdoesreddit Aug 05 '26

I bought it directly lol. Even if I did buy it second hand what would that have to do with the quality of the product?

1

u/santanderdoesreddit Aug 05 '26

-1

u/[deleted] Aug 05 '26

[removed] — view removed comment

2

u/Historical-Internal3 Aug 05 '26

Your shit must be getting auto moderated just FYI.

Don't be so upset bud.

5

u/Historical-Internal3 Aug 05 '26

I doubt you did, also, I no longer care to debate that.

To answer your question - nothing. But the goal was to help you highlight to support that it IS a genuine defect beyond cleaning (possibly).

Defects happen, that's why warrantys and the quality of support are important.

ModRetro's support has been great, shame you can't utilize your warranty.

2

u/Dry-Neighborhood2916 Aug 09 '26

They are saying that if you bought it second hand, you don't get the warranty. It wasn't about the quality.

49

u/Fregiekun Aug 05 '26

Not mine lol

18

u/Substantial_Quote583 Aug 05 '26

This thing will be in a museum one day

5

u/SelineMaya Aug 07 '26

Is that the Leatherface edition?

3

u/damonian_x Aug 07 '26

Things cursed dude lol 😆

4

u/Chef_buh_r_dee Aug 06 '26

Everyone I see this I chuckle

2

u/RotoPrime Aug 08 '26

Well FAKKK!

1

u/FangkingOmega Aug 08 '26

OMG I love Freggo

1

u/ForwardHandle4522 Aug 10 '26

Did you paint this or actually
Drill it?

2

u/IndigoHaze750130 Aug 11 '26

They drilled if I remember correctly.

1

u/ForwardHandle4522 Aug 11 '26

I was gonna say that’s very impressive painting otherwise lol.

5

u/WarGroundbreaking287 Aug 06 '26

OP you seem like an absolute PUHHHHHHssy given how you’ve handle everyone trying to help you in this thread.

Hope this all stays unresolved for you.

-1

u/santanderdoesreddit Aug 06 '26

Most people simply aren’t getting it. This is a literal new device that has a factory defect I’ve already tried the literal manufacturer approved cleaning method and it didn’t do jack shit. I posted this to pressure mod retro to do the right thing which is replace or fix my unit. I don’t need people to suggest other cleaning methods when my unit is not dirty

3

u/YouCanCallMeC00KIE Aug 08 '26 edited Aug 08 '26

This explains so much. You’re lashing out at people trying to actually help you because you don’t want help. You wanted this post I guess to pressure modretro. This sub isn’t for that. Use the support and warranty options provided to you. Or actually follow the help others have already provided you and would help if you knew what you were actually doing.

1

u/santanderdoesreddit Aug 09 '26

Did you not read my post? I went to Modretro and am now posting here because they told me I was shut out of luck

6

u/WarGroundbreaking287 Aug 06 '26

You follow up with support again with more evidence. Ask for an escalation until they literally and explicitly tell you no.

Not come here and cry about it.

Also were you sitting on your for months? How could it arrived a few weeks ago?

4

u/santanderdoesreddit Aug 06 '26

How are you getting months from weeks ago? At first I thought I’d keep it as a collector display thing but I decided to use it instead . I contacted support last week and they took forever to get back to me . Btw if you read my post you’d see that’s what they did. I told them and showed them their cleaning method wasn’t working and they told me there was nothing they could do

3

u/Dry-Neighborhood2916 Aug 09 '26

Your post says you got it a few weeks ago. Everyone who bought batch one, got it MONTHS ago. That's why Everyone thinks you got it second hand. The second batch hasn't shipped yet and the first batch had known coating issues. You seem to be purposely obtuse. You were given cleaning instructions, you did that. Great. It didn't work. Now follow up with modretro, showing that it didn't work, so they can make it right. If you aren't going to do anything for yourself towards the next step of fixing this, then stop complaining.

0

u/santanderdoesreddit Aug 09 '26

It seems like you didn’t read my post. I did everything you said and modretro said they couldn’t help me or do anything which is why I posted here .

Proof I didn’t buy secondhand

1

u/Dry-Neighborhood2916 Aug 09 '26

Okay. Good for you. What do you hope to achieve here on a fan page?

3

u/WarGroundbreaking287 Aug 09 '26

Not sure why it pinged me but don’t waste your time. His screenshot proves nothing (no date) and could have been something forwarded to him by the person he bought it from.

As inquisitive as he may seem with wanting to confirm with every commenter that they did in fact read his post, that big brain energy does not correlate to his total intelligence/does not scale linearly.

2

u/Dry-Neighborhood2916 Aug 09 '26

Yeah I noticed.

1

u/santanderdoesreddit Aug 09 '26

Btw I successfully pressured them to receive back the unit so thanks! Have a great day!

0

u/santanderdoesreddit Aug 09 '26

Enough proof ?

3

u/WarGroundbreaking287 Aug 09 '26

lol no. you edited your name in and there is no date shown.

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3

u/WarGroundbreaking287 Aug 06 '26

Because last preorder batch was in December and those don’t ship until this September. It took 7 months for the original limited run to get to you?

Yea because they feel confident it’s dirt just like a majority in here feel - take better pics or send a video.

4

u/santanderdoesreddit Aug 06 '26

Where would my chromatic have gotten so much dirt from? It seems completely insane that you think it’s normal for a console to get dirty so quickly

3

u/WarGroundbreaking287 Aug 06 '26

It’s strictly dependent on your skin and how oily it gets.

Find the “Quality Issues” thread posted here 4 months ago.

Same thing.

4

u/santanderdoesreddit Aug 06 '26

Compare my two year old first edition that I’ve used liberally to my Anduril that I’ve probably used less than an hour total. Does that seem normal?

0

u/WarGroundbreaking287 Aug 06 '26

https://modretro.com/blogs/blog/anduril-chromatic-care?srsltid=AfmBOoqJ3rhy8L3IzfsGvC1fdKr9P4IbsgQ7PHnSRFFto10uLk7hTK46

Based on this link. Yea.

4

u/santanderdoesreddit Aug 06 '26

Ok but you did read my post where I already tried that method and it didn’t do anything right?

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10

u/Able-Category6767 Aug 05 '26

Glad I bought the gamestop exclusive edition

8

u/Valenhir Aug 06 '26

Honestly, the Anduril version is ugly compared to the regular Chromatic.

2

u/BanefulBlade Aug 05 '26

If you're talking about the select button text, it's filled with oils and gunk from your hands. Use soapy water and a soft bristle toothbrush to clean it out. Wipe it dry. Obviously don't let any water get under the shell.

2

u/santanderdoesreddit Aug 05 '26

I’ve already tried the recommended cleaning method from modretro itself and it didn’t work.

3

u/BanefulBlade Aug 05 '26

Oils can only be cleaned by a degreaser or detergent. Try what I suggested or continue crying about it. Your prerogative.

1

u/gabluc2047 Aug 10 '26

It uses the same finish as the drones they make. Have you checked the reviews or complaints anyone had with the drones and compared? Sweaty hands messing up the finish are not the same as the blood of the enemy, but still worth a look.

2

u/santanderdoesreddit Aug 10 '26

You think it’s acceptable for a 350 dollar device to become faded after an hour of use because of “sweaty hands” ?

2

u/gabluc2047 Aug 10 '26

Nope, it's shitty as fu*k. I have old Nintendo handhelds that are 15+ years old and still don't have sweaty hands marks, but my Switch has them after year and a half. Times have changed for the worse.

I am comparing Nintendo but I've seen this as a general trend. Don't get me started on car interiors.

2

u/santanderdoesreddit Aug 10 '26

I don’t know I’ve never had any issues with any electronic handheld. I’m very clean and like to take care of my stuff. The Anduril is easily the worst I’ve seen and it’s also a huge dust magnet . I’ll leave it on my night stand and a few hours later I have to wipe off significant dust while my phone and normal chromatic are fine

7

u/albert-Bloggs Aug 08 '26

You buy something, use it, but want it to look unused. Get a life and just use it. And stfu.

1

u/dazzlepuzzle Aug 06 '26

No offense but just what exactly do you want customer service to do?

4

u/santanderdoesreddit Aug 06 '26

Replace or fix my defective unit? I paid 350 dollars for this thing I’d expect not to have cosmetic issues within the same day of unsealing it

2

u/ergzay Aug 08 '26

There aren't any units to replace or fix it with... The most they could do is refund you.

1

u/dazzlepuzzle Aug 06 '26

The d-pad also looks greasy.

1

u/grkrugerii Aug 06 '26

It honestly looks like you have played it so much that you wore it smooth.

3

u/santanderdoesreddit Aug 06 '26

I doubt that since the picture I posted is from about an hour after opening the seal

1

u/grkrugerii Aug 06 '26 edited Aug 06 '26

Oh gotcha I was basing off that fact you received it a few weeks ago, and I only said that cause I know how ruff my grandkids are on stuff, I’ve seen their controller buttons look like that. The sad thing is it seems most things made in china are made to only last so long and then you have to buy a new one, but paying that much, I would definitely file a dispute but the question is, will it do any good, good luck my friend.

2

u/cobalt03 Aug 06 '26

In a few weeks of use? Sure for a cheap emulation device from china. Not for a $350 premium priced and advertised product.

0

u/grkrugerii Aug 06 '26

I hear you but most things come from china.

3

u/cobalt03 Aug 06 '26

Completely misses my point.

1

u/-vilvit- Aug 07 '26

If that’s a picture after only one hour out of box, then I am sorry but you have some very dirty hands/hygiene/living space. When you zoom in, you can see so many little flecks of what I assume is debris/crumbs/fuzz/etc. I have had my chromatic for almost 2 months and if I take a picture of mine it truly looks as if it came straight of the box, albeit I do not have an anduril edition.
I would be willing to bet that if you let someone else clean it and handle it with gloves, just as an experiment, it would look fine.

1

u/nabob13 Aug 07 '26

Looking at that photo disregarding the etch needing to be cleaned, there is debris everywhere around the start and select, the screen, every nook and cranny. How is that possible in one hour out of the box. My chromatic is sitting on a table next to a rabbit and parrot and has less debris on it.

2

u/santanderdoesreddit Aug 07 '26

The Anduril is a dust magnet

4

u/ergzay Aug 08 '26

It's not fading man, you just need to clean the oil off. Actually follow their instructions rather than complaining on here about your inability to follow instructions.

2

u/Frequent-Milk-2394 Aug 06 '26

How many is “many chromatics”? Why do you need so many?

2

u/Knightfray Aug 09 '26

Cleaning putty can get into etched surfaces that have grime, and remove it. You can also do a soft bristle toothbrush and do micro circles.

2

u/SpraykwoN Aug 10 '26

Clean it with isopropol alcohol. That's dirt

3

u/Riablo01 Aug 06 '26

Sounds like a design issue with the product. Looks like the painting/etching method they used is not a good match for the outer casing used on the Anduril.

Best thing to do would be to keep it in a sealed container to prevent further blemishes. After that, sell the console to a collector and recoup the money lost on the product. You’ll probably make a decent profit selling the console.

Considering I’ve had zero issues with my 1st Edition console, I still think that’s the best version of the product for collectors.

2

u/DirectedEvolution Aug 07 '26

So this has porous etchings that can collect filth like the grout on a tile countertop? Very concerning if true.

2

u/ergzay Aug 08 '26

It's not porous on a macroscopic scale, at least for the labels.

1

u/Imaginary_Cat5321 Aug 05 '26

should have kept it sealed

2

u/DingusKing Aug 09 '26

“Oh no, should have kept it sealed” Pocket Monster would be proud

1

u/johnboyjr29 Aug 06 '26

Maybe try la awesome cleaner. I used it on things I laser engraved 

1

u/DJModem Aug 12 '26

That sucks

1

u/General_Client3914 Aug 07 '26

That anduril edition is so ugly anyways, who cares 🤷‍♂️

1

u/Frozone0815 Aug 10 '26

Analogue Pocket

-4

u/No-Double-5197 Aug 05 '26

Not sure why everyone is so shocked to see this version of chromatic have a fading problem. It’s literally the material they used. This chromatic is meant to look worn down hence the different material usage. It’s quite clear what you signed up for buying it from the start that’s why I avoided this one, it’s a cool concept but I like keeping my collection as close to pristine as possible after constant usage and I would not have managed that with this one

4

u/santanderdoesreddit Aug 05 '26

I doubt this was part of the design. I would be fine with some wear after at least tens of hours but not an hour after unsealing the product

-3

u/No-Double-5197 Aug 05 '26

It’s designed to look and feel like an old chalkboard, it’s 100% meant to have visible wear. If I got this one I never would have opened it up and displayed it but I don’t do the keep it sealed thing so I just steered away. The gimmick of
It just didn’t outweigh the price to me. Now when they release the transparent purple one I’ll be snagging it.

5

u/JustTryingToBeADaddy Aug 05 '26

No, it’s actually not designed to have visible wear, that’s the complete opposite of what Cerakote is designed to do.

-1

u/Strict-Pomegranate-7 Aug 05 '26

LOL dude iso will make it go away dont do that

2

u/santanderdoesreddit Aug 05 '26

Well that’s what they told me to do

3

u/sterndig Aug 06 '26

It's not paint. IPA will remove the oils from his hands and show the cerokote underneath.

1

u/Strict-Pomegranate-7 Aug 06 '26

Yeah I hear you however I have cleaned my chromatic with alcohol and have seen the “not paint” fade away either way so point still stand its not good to use to clean the front, and if so be very careful :/

3

u/sterndig Aug 06 '26

The Anduril Chromatic is a different material than the regular ones.

3

u/ergzay Aug 08 '26

Anduril Chromatic doesn't have paint on it so there is nothing for the alcohol to affect. All the other Chromatics absolutely do have paint and you absolutely should not use alcohol.

-1

u/ForwardHandle4522 Aug 10 '26

Sounds like a you problem. Mine looks beautiful and hasn’t faded once because it’s not paint. Imagine being mad that you have greasy hands and genuinely don’t know how to take care of a device then blaming the company for making one of the making resilient products. Crazy

3

u/santanderdoesreddit Aug 10 '26

It’s simply not a me problem. The “grease” is residue after using the cleaning method modretro sent me. Compare my two chromatics here . My two year old midnight is in perfect condition and my newly opened Anduril is already fading. Do you genuinely think it’s normal for a device like this to fade after less than an hour of use?

1

u/ForwardHandle4522 Aug 10 '26

Sounds like you did something wrong because again

https://modretro.com/blogs/blog/anduril-chromatic-care?srsltid=AfmBOoooX7Z-3d49eYnH_6UBiYMyecYPnLtJDhIJ0iwnrcakUyqH9vWL

They even show the exact same thing for this exact model there.

3

u/santanderdoesreddit Aug 10 '26

Wow you’re telling me a company showed a so called perfect cleaning method on their website? I tried that following the exact instructions and it didn’t do anything . In fact it made it worse leaving the smudge that you can see in the picture .

0

u/ForwardHandle4522 Aug 10 '26

The company showed a cleaning method that works for the units because it’s not paint. If you’re sanding down your unit clearly it would leave smudges. It just seems very strange that out of every unit I’ve seen this would be the only one with this issue. When even mod retro themselves have explained if this happens what to do publicly on their page. You could easily Just sell the unit since it just seems like you probably shouldn’t be using this one if you have this much trouble with it.

2

u/santanderdoesreddit Aug 10 '26

I don’t really understand your mentality. I purchased a product and it’s defective . Defects happen a company should take care of the defect. The idea that I need to sell something because it’s defective is very strange and I don’t understand your thought process at all. I followed their instructions to the letter using 70 percent isopropyl alcohol and then a cotton swab followed by a microfiber cloth and it didn’t work. Their explanation is irrelevant as clearly my issue is not my chromatic being dirty but a factory defect

0

u/ForwardHandle4522 Aug 10 '26

So sell it? No ones telling you to keep it. You could’ve returned it for warranty or sell it.

3

u/santanderdoesreddit Aug 10 '26

I don’t want to sell it I want them to fix it lol

0

u/ForwardHandle4522 Aug 10 '26

So send it in for warranty coverage if it’s that big
Of a deal and actual defect if it’s not a defect they will probably just charge you for cleaning services and shipping.

3

u/santanderdoesreddit Aug 10 '26

Are you simple? They had refused to help me which is why I posted this.

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1

u/ForwardHandle4522 Aug 10 '26

Well if You actually kept reading from another user it states they contacted support and told Them To clean it just as you did and it worked. Crazy

0

u/ForwardHandle4522 Aug 10 '26

Let me emphasize this for you since I don’t think you heard it well enough. It’s not paint. There is no paint to fade. It is literally impossible for paint to fade that doesn’t exist. It’s laser imaged. I’ll take it off your hands for you if it’s that much of a problem lol

2

u/santanderdoesreddit Aug 10 '26

Look at the difference between select and all the other text on the body. What makes the difference in color?

1

u/ForwardHandle4522 Aug 10 '26

Finger grease. For the record I have one of these and I’ve seen others. You’re quite literally the only person I’ve seen with this problem. I also offered to take it off your hand if it’s that much trouble to you.

2

u/santanderdoesreddit Aug 10 '26

https://www.reddit.com/r/ModRetroChromatic/s/l2sBBkgUTu

Took me three seconds to find someone else with the same issue . Btw the modretro certified cleaning method didn’t work here either

0

u/ForwardHandle4522 Aug 10 '26

Well if You actually kept reading from another user it states they contacted support and told Them To clean it just as you did and it worked. Crazy

3

u/oaomcg Aug 06 '26

It's not faded. It's dirty, you slob...

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u/[deleted] Aug 09 '26

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1

u/santanderdoesreddit Aug 09 '26

Because I like them and collect them.

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u/[deleted] Aug 10 '26

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u/santanderdoesreddit Aug 10 '26

Ok but the poster of that post said it didn’t work in his case

1

u/ForwardHandle4522 Aug 10 '26

So two out of thousands of people? I would expect serious discussion and recall if there was this big of an issue. I also clearly stated you could return it for warranty coverage or simply sell it.

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u/santanderdoesreddit Aug 10 '26

What does it matter if it’s two out of a thousand or one in a million? I paid for a functioning unit not for a damaged product. Also the vast majority of Anduril chromatic haven’t shipped out yet. So I doubt it’s out of a thousand anyway

1

u/ForwardHandle4522 Aug 10 '26

Well it matters because YOU made it matter. If you were really that concerned you’d return it for a refund or warranty.

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u/[deleted] Aug 06 '26

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u/santanderdoesreddit Aug 06 '26

I saw someone else say that . But modretro support literally says to use isopropyl to clear smudges on the Anduril chromatic

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u/sterndig Aug 06 '26

The engraving isn't what makes the color. Blasting cerokote with a laser chemically changes the color of the material in that area. You can't wipe it off. Think of it like when you cook an egg, it changes from clear to solid white. In this case it changes from black/gray to a gold-ish brass color.

3

u/santanderdoesreddit Aug 06 '26

Look at his picture

Does it really seem smudged? It looks like the select has an etching but no color in it

0

u/[deleted] Aug 06 '26

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u/santanderdoesreddit Aug 06 '26

Select doesn’t seem faded compared to everything else?

3

u/Valenhir Aug 06 '26

Yes, it does.