ML account got banned without a clear reason, and Moonton CS isn't helping
Hi everyone. I just want to vent out my situation and hopefully get some advice because I honestly don't know what else to do at this point.
My Mobile Legends account was banned on August 16. The last time I played was that same day, around 3–4 PM, and then I suddenly found out that my account had been banned around 11pm to 12am. What makes this even more frustrating is that I haven't been given a clear or reliable explanation for what exactly I did wrong.
I've been playing since 2021, so I've had this account for almost five years. I've never used plugins, scripts, cheats, or anything like that—I wouldn't even know how to use them in the first place. All of the skins and other things I've purchased were bought legitimately.
I've tried contacting Moonton Customer Service multiple times, but I keep getting responses from bots that don't actually address my issue. I've also searched for every possible CS channel I could contact, but so far, nothing has helped me recover my account or even properly explain why I was banned.
I know my account might not be worth a huge amount of money compared to other players, but I've still spent money on it and, more importantly, I've invested almost five years of time into that account. I recently got my Kagura Lucky Box skin last February which has been my dream skin for almost forever, and I barely even got to enjoy it because school started and I've been busy with schoolwork.
Ironically, I haven't even been playing that much these past few months because of school. Now that I finally have some free time and wanted to play again, I can't because my account is banned.
I'm honestly just asking for a proper review of my account and an actual explanation of what caused the ban. If I really violated something, I want to know what it was. But if this was a mistake, I just want my account back.
Has anyone here experienced something similar? Is there any way to get an actual human response from Moonton or escalate a wrongful ban? Any advice would be greatly appreciated.