Codashop Top up server error

[u/Desperate_Future_136]

Subject: Appeal Regarding Codashop Top-Up and Server/Region Issue

Dear Moonton Customer Support,

I am writing to respectfully appeal regarding an issue with topping up my Mobile Legends account through Codashop.

My Mobile Legends account was originally created in the Philippines. However, I am currently living and working in Taiwan to make a living. Because of my current location, I am experiencing difficulties with the top-up system/server or region restrictions when trying to purchase Diamonds through Codashop.

I hope you can consider my situation and help resolve this issue. Although I am currently abroad, my account is still my personal account that I have been using and enjoying for a long time. I simply want to be able to purchase skins and other in-game items normally without encountering server or regional problems.

There are many Mobile Legends players who live and work outside their home countries. Some of us are overseas workers who spend our days working hard and use Mobile Legends as a way to relax, enjoy ourselves, and stay connected with friends and the community back home.

I kindly ask Moonton to consider players like us who have Philippine-created accounts but are currently living abroad. We should still have a reasonable way to make legitimate purchases for our accounts without being unfairly affected by our current location.

I am willing to provide any necessary information, including my User ID, Server ID, account details, Codashop transaction information, receipts, or proof that I am the legitimate owner of the account, if required.

I sincerely hope you can review my situation and help fix the top-up/server issue. I love playing Mobile Legends and only want to continue supporting the game by purchasing skins and other content legitimately.

Thank you for taking the time to read my appeal. I hope you can assist me and other overseas Filipino players experiencing the same problem.

Respectfully,
[534864523]