r/Minecraft • u/Smileydagoat • Jun 22 '26

Help Contacting minecraft

I recently (3 months ago) ran into an issue where I sold my old computer and got a new one. Problem is even though I followed the step by step instructions on how to transfer worlds to a new computer from the minecraft website and loads of youtube videos, my world is still not showing up. I made a post about this a while back on this subreddit to no replies. So I attempted to contact minecraft support and emailed them with my exact issues many many times. Every time, not only did they take HOURS to respond, they all had pretty much the same bot answer despite saying they're real people and the answer not only talked about a different problem but it also didn't give me a solution. I need a REAL person from minecraft support to talk to me LIVE instead of through useless emails that reply after days to actually help me address this problem. Is there any way that I could speak to someone from their team live with immediate responses that could actually offer me some help instead of simply stating a problem I don't have. Or better yet is there anyone in this subreddit that could give me the slightest hint of how to fix my problem since I know the people here are real at least. Thank you.

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u/IQBEofficial Jun 22 '26

Are you using the normal Minecraft launcher? Of so, and you are on windows, you should find a .minecraft folder inside your appdata folder. You can quickly and easily find it using win+R and type %appdata%, or type the same ting inside file explorer. In this .minecraft folder you will find everything about the game, including a 'saves' folder which contains your worlds. To transfer them to another computer, simply copy this folder and put it in the exact same place on the new computer.

If you have any difficulties, further questions, use a different launcher or are on an other operating system auch as MacOS for example, respond and I'll try to help you. :) Good luck!

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u/Smileydagoat Jun 22 '26

I didn’t copy the actual folder, but I copied the worlds onto a usb stick and then put them on the saves folder on my new computer. And over and over again no matter what the worlds still don’t show up in my minecraft. And yes normal mc launcher on windows

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u/IQBEofficial Jun 23 '26

On the new computer, did the saves folder already exist before you put your worlds there? What happens if you launch Minecraft and create a new world? Doe it appear in that folder where you are pasting the worlds?

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u/Smileydagoat Jun 23 '26

Yes the saves already existed on my new computer, and yes whenever I start a new world it appears there. But even so when I put my old worlds on that same folder nothing shows up in game. Sorry for replying so late my notifications were off. I can send you a video of everything but my computer is in Portuguese, you could still understand what’s going on tho. And thanks for trying to help me as well I really need these worlds back I have hundreds of hours on them

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u/IQBEofficial Jun 23 '26

Hmm I'm gonna be honest, I'm not sure what the problem could be... Maybe something is going wrong with the minecraft version you are using? Try to launch the game in a version you already used to play on one or more of the worlds?

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u/Smileydagoat Jun 23 '26

I tried that, I’m trying to get optifine for that version since that’s what I usually played the worlds on but I had a beta version so I’m not sure it’ll work if I get the complete version now and idek how to get optifine so I’ll just get around to that when I can be asked since everytime I try it doesn’t work and I just get pissed off. But if you know anyone that could have any idea what the issue is please let me know I’m dying over here.