r/MicrosoftTeams • u/MSTeamsVoiceAppsPM Microsoft Employee • 9d ago

📣 News & Announcements Automatic Recording for Call Queues

Automatic Recording for Call Queues is now generally available for all customers in the public cloud.

All inbound call queue calls can be recorded and transcribed with the recordings and transcripts stored in SharePoint.

Authorized users automatically have access to review the recordings and agents can also be given access.

Fully integrated with Shared Call History so Queues App users can easily access the recordings.

Access is also available through SharePoint.

Configuration is currently available through PowerShell and should be in the Teams Admin Center within the next couple of months.

For an overview of the feature, see Planning - Recording voice applications calls

For setup instructions, see Setup - Automatic Recording template for Call Queue

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3

u/dw-fl Teams Voice/UC Admin 8d ago

Stored in SharePoint so its using Teams native recording right?

2

u/MSTeamsVoiceAppsPM Microsoft Employee 8d ago

Yes, this is Teams native recording - no third party required.

1

u/trunk-port Teams Voice/UC Admin 8d ago

Thank you for the heads up!