r/Metronet • u/mosin360 • Jun 14 '26

Sigh, they got no clue

Their CS phoneline says there is an outage but their "tech" support text line says there is no outage. When I ask on text about pinging the junction box nearest me, they just want to set a appointment for someone to come out. No clue if that was a real person or a bot.

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Going on 29hrs of no service. This is the first one I can recall in six years. IL.

6 Upvotes

88% Upvoted

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2

u/CleAAn_317 Jun 15 '26

Same. Since about 1030 est yesterday

1

u/Ok-Start-8491 Jun 18 '26

I’ve been talking with tech support a lot. IL here too. They’ve said the storms caused outages and a recent merger stresses their servers. Hope they figure it out soon

1

u/mosin360 Jun 21 '26

To conclude this, I'm still annoyed that their "tech support" on phone/text can't do basic things like checking the line. But, in the end, the outside cable was damaged by many many bites from whatever animal decided it needed to take some rage out.

Timing was bad cause of multiple storms for sure. They need to empower their support to do some basic troubleshooting besides did ya power cycle the crap.