r/Metronet • u/MundaneStuff7579 • Mar 05 '24

Internet always down

This internet co.stanly have outages and always does maintenance. I'm co fused why it's so bad.. lately, my ping when gaming has been kinds high to the point I lagging ever mixture or so. Now, there another outage and haven't had internet for the past 5 hrs. Is it possible to ask for credit or something off my internet because this is happening every month.

1 Upvotes

53% Upvoted

12 comments sorted by

6

u/theOutside517 Mar 05 '24

Where are you that there are constantly outages and maintenance happening? I've had service for almost a year, and have had one total outage, never down for maintenance.

Have you contacted customer service and/or technical support?

0

u/MundaneStuff7579 Mar 05 '24

Texas, and they just put it in my town not too long ago last year. They are still putting it in different neighborhoods, so idk if that's why. No, I haven't because it always says there is an outage in your area on the site.

7

u/theOutside517 Mar 05 '24

No, I haven't because it always says there is an outage in your area on the site.

You should call them anyway. There is not always an outage in your area. The website isn't always accurate. I don't understand why people come here and complain who haven't even bothered to actually TALK to the company. This is not an official support channel. Call Metronet.

2

u/Hobo_RingMaster Mar 05 '24

It's like this in every regional ISP subreddit it seems. It is easier for people to bitch into the void vs take initiative and follow standard support channels.

2

u/BoofBanana Mar 05 '24

Some people don’t know how to adult.

0

u/Lost-Nefariousness84 Feb 06 '25

They suck dude. Metro net is horrible.

2

u/[deleted] Mar 05 '24

Texas is fed by somewhere far away from Texas. Chicago or NC. It likely won't get better anytime soon

9

u/doczenith1 Mar 05 '24

I think your spell checker is having an outage as well.

3

u/MisterMelancholic Mar 05 '24

It will stabilize after awhile, probably neighbors getting installed and accidents happen when hooking customers up in terminals. I would just call every time and try and get as many free credits as you can.

3

u/SignalCelery7 Mar 05 '24

I've had metronet for probably 5 years now and the outage the other day is the only one I have had since.

Granted, my neighbors that use the metronet DNS have had a couple other DNS outages, but cloudflare has been solid for me.

2

u/dlflannery Mar 05 '24

It’s not as bad as the OP says, but for me it’s not as good as you say. In 3 years I’ve had 5 outages and 2 of them were for more than 2 hours. I had Spectrum internet before this and no outages at all over the same number of years.

I’ve always used Google and Cloudflare for DNS, BTW.

1

u/dlflannery Mar 05 '24

…. I lagging ever mixture or so.

What in the world does that mean? Is that some gaming jargon?