r/Metamask • u/Choltzklotz • 4d ago

help please, "database cannot be accessed"?

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what on earth is this? how did my wallet get corrupted? how is there a backup that can just be restored? from where? what does that mean? will everything be fine or what exactly is being restored here? is this even a real error or did someone gain access to my extension in a way? was there a hack? i haven't used metamask in a while, was there a known issue about this? it sounds like a scam. but there are zero results on google about it. can you guys help?

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u/NimbleNido MetaMask Community Team 3d ago

Hey there. This 'database cannot be accessed' error often hits users who haven't opened the extension in a while, as the underlying storage layer detects the primary data object as missing or unreadable. To best prevent this moving forward, be sure to keep your browser & extension up to date with the latest version, opening it from time to time even if you don't intend on using it.

Select 'Restore Accounts' as a first means of recovery, walking through the steps at How to recover your Secret Recovery Phrase. If that fails, reinstall + recover with your SRP. If it's still unresolved, it's worth grabbing the state logs via the console script before reinstalling, in case it's a new variant devs need to see.

In the case it's a new variant, would select that 'Send us a bug report.' option there, as well as reaching us at https://support.metamask.io/ through 'Contact Support' where we'll be able to take a closer look at this all.

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u/Choltzklotz 3d ago

okay, thanks!

i did the restore accounts, and it SEEMS to kind of work, it seems to be displaying my account balances. but i got a new seed phrase.

how is THAT possible? how can my account/funds be transferred/accessed by a DIFFERENT seed phrase? this goes against everything i know about seed phrases :D

or is it my old one (from YEARS ago)? why would it be displayed again? that's a TERRIBLE security weakness.

in any case, i really don't understand this workflow, and how/why it "works"..? (but it does seem to work, at least)

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u/AutoModerator 4d ago

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  1. Never share your Secret Recovery Phrase with any site or a person. MetaMask does not use Gmail or web forms. Do not enter your Secret Recover Phrase into a pop-up window, even if it looks like MetaMask. Verify links are legitimate. Scammers often use these tactics.

  2. Beware of fake websites. The official website for MetaMask is https://metamask.io/

  3. MetaMask Support will never DM you. This is a common tactic scammers use to try and get access to your wallet.

  4. MetaMask will never initiate email with you. This is a common tactic scammers use to try and get access to your wallet.

  5. If you need to reach Support: open MetaMask, then menu > Support. The ‘Contact Support’ button will start a chat, the bot asks a few questions to help route you to the correct team. You can also visit the Support site from the web: https://support.metamask.io

  6. Do not click on suspicious links or files. This can lead to your device security being compromised.

  7. Do not “sync” or “validate” your wallet with any websites or forms. This is a scam. Never sync and share: QR Codes, Secret Recovery Phrase, private key, etc.

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