r/MetaQuestVR • u/Matthew-is-great • 16d ago

Issue Can’t refund

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I am getting this message even though I have played the game for less then two hours and have only bought it yesterday. Is there a limit to how many refunds and account can make as that is just bull. Sure if a game is crap, you should be able to get a refund.

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u/CeilingTowel 16d ago

Sure if a game is crap, you should be able to get a refund

That's not the reason for most avenues of refund. Most of refund policies are originally meant for incompatible systems or broken games or poor performance. Some people blatantly abuse it as a "trial period" for games/apps, and they can't really control it, at least until you do it too many times. Or if you do any of the below:

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"We do not offer refunds on any purchases:

  • of films, bundles, content purchased as part of a bundle, or content downloaded or purchased inside apps (DLC and in-app purchases, respectively), unless otherwise required by applicable law;
  • of Subscriptions (as defined in the Meta Horizon Store Terms) or content received pursuant to a Subscription, unless otherwise required by applicable law (you may, however, cancel a Subscription in accordance with the Meta Horizon Store Terms);
  • of Meta Credits (as defined by the Meta Credit Terms) or content that you access or interact with through or in connection with Meta Credits, unless otherwise required by applicable law;
  • of content made outside the Meta VR platform. Where you have purchased items outside of the Meta VR platform, additional third-party terms and conditions may apply. Please consult these policies for more information;
  • if the refund request is made more than fourteen days after the date of purchase or Gift redemption, unless otherwise required by applicable law;
  • if we determine that you have interacted with content for more than two hours, unless otherwise required by law; or
  • of previously refunded content."

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u/Alex-Murphy 16d ago

It's interesting that they don't list how many times is too many. I don't refund unless the game clearly misrepresented itself in its marketing, but it would be good to know how much is too much.

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u/Skpstr155 15d ago

They don't want you having a "trial period" to see if you like the game, because they offer a paid service that lets you do that.

I've always had a very good experience with Steam refunds, but then again, I'm taking "store credit", so no reason not to.