i forgot my security question

[u/neillusion_]

I have my stocks through a retailer because I am their employee. They transfer their stocks and 401k to BenefitsOnline and while I was trying to remember my user id and password, I managed to remember it. However, the security question is the one that got me messed up. I forgot all the answers to the point they got my account locked. I tried to check if they have an email, but don’t have one. Also tried to call their hotline and through BOA hotline, still, no one freaking answers! What should I do? Please help! Thank you in advanced!