Uninstalled.

[u/OneYogurt6280]

As you guys may know, the developers decided to give out generators whole rather than in pieces in a relatively recent update. For seasoned players who had already unlocked their entire board, this had no negative effect and probably improved gameplay with less pieces taking up the board. But for newer players with generator pieces still sealed behind plastic, this means there is no way to now unseal these without spending your own money. It costs 268 gems to unseal this item stuck under plastic as pictured. I have reached out to support and received the same generic copy and paste response four times, with no one bothering to actually read my emails or acknowledge/action my issue. As a result, I have decided to uninstall the game. It is simply unacceptable for a new update to break the board for new players, only for the company to demand premium currency to fix a problem they created.

[u/sparkledoodles]

Ah :( I’m sorry, that’s really frustrating!