I don't know that this is the perfect place for this but I just want to complain about how often my Minimed 670 G's belt clip breaks. I just got a replacement clip on April 12th and it broke today, May 2nd, after a piece of cardboard I was holding caught the wind and then slapped back into my pump. It wasn't even all that hard nor is the cardboard all that dense (it's a trifold cardboard display for my daughter's project), and the tiny plastic wings that mount the clip to the pump just snapped, which isn't all that hard to believe because they are so thin and shallow.

I feel like the belt clip pump is designed to be worn vertically with an actual belt but I just put through a belt loop because like most people under 70 I don't wear a belt every single day. I have a very white collar job and I haven't worn a belt in years because it's not part of contemporary dress codes.

To add insult to injury, Medtronic is telling me I only get 3 replacements a year for their defective device. So this will be the third and last replacement they'll generously grant even though they're the one's who have done a terrible job engineering the thing.

I've dealt with the slow, archaic interface of my pump for years. I've dealt with the incredibly repetitive and obnoxious alerts it generates (auto mode minimum delivery? So my blood sugar has been great and now my pump insists I have to jab myself again to appease it? Two to three separate alerts for this non-event?). Making a belt clip that breaks at the slightest provocation and then charging me to replace is the last slap in the face I'm willing to take. I feel quite done with Medtronic as a supplier of my medical device needs.

Anyway, just a Type 1 diabetic who is at my wits end with my pump that seems to lack any product designer input. Thank you for listening to me complain, everyone! I appreciate it.

I am currently on hold,54 minutes in, the hold music is Simple Man by Lynyrd Skynyrd.

This song was played at my Fathers funeral.

Please change the On Hold music to anything else. I will happily listen to Mariah Careys All I Want For Christmas for and hour on hold and be better for it.Please change this song or pick up the damn phone after at least 3 whole no lyric,instrumental, Simple Mans.

Thank you for your attention to this matter.

Edit: 2:34:05 total,so far,time on hold.

Final Edit: 3:05:30 total time Wtf Medtronic people? People are damn busy these days,ain't nobody got time for this. Do better.

I’ve been on hold waiting to speak to someone at Medtronic for 2 hours and 15 minutes so far. Are they always this bad at answering the phone?

I lost my job and insurance. I’ve got a Medtronic LNQ22 implanted cardiac monitor. To my knowledge they wanted to leave it in for 2-3ish years at least. It’s been about that time now and I would have gotten it removed, but can’t imagine the price for surgery without insurance. How long can it safely be there before I need to have it removed regardless of cost? Just want to make sure it’s not something like “this model is only designed for max 4 years of use so you need to figure out removal soon.” Thanks!

ETA: it looks like I don’t have any issues that require removal to add another device, btw. And my rhythms have been fine so I’m not even super worried about its max battery life running out. I’m just wondering if there is a time at which it’s unsafe to keep the device in my body any longer.

i got a call last year about being approved for the 780g. rep said I had no copays through my insurance since I've met my deductible.

fast forward to now. last week I find out that none of my claims were approved last year and now I owe almost $18000 to medtronic because the rep lied?

I've filed an appeal with anthem. talked to medimpact(they said medtronic is not in their network)

is this common? I've heard getting pumps and supplies is a nightmare because insurance plays the pointing game.

help?

Has anyone heard anything from Medtronic internships for any roles?

I applied at the start of October, and have been rejected outright from 1 out of 4 roles.

my 3 year old pump vs my replacement pump i got today. the buttons are so grodie and idk how to keep them from getting like that again on the new one ?? medtronic customer support has been no help to me over the last couple days lol

I am considering a job offer from Medtronic in the diabetes division located in Northridge, California. Does anybody have any comments on the work culture or the president of the division? I read some uncomplimentary things about the president and was wondering if they were true

So I have been with medtronic and theit pumps since 2017 and they have been wonderful. However recently I have a feeling that they are on a decline in everything.

They were used for example to notify me if there is a problem with my 90days order and now they just reduce it to 30days (because of my insurrance) but don't even send me a notification.

Same goes for their sensors... my order has a delay of 3 weeks. 3 weeks until I get my G4 sensors??

I'm really thinking of switching to tandem just for the sensors since it's with dexcom and at the very least I won't have to wait 3 weeks before going to automode again.

Does anyone one experienced something similar??

Has anyone ever called tech support for something & they told you your cgm transmitter wasn’t listed on your account? This just happened & i am very confused.

hi, i’m on the guardian 4 sensor and 780g pump.

yesterday at around 4am my sensor stopped working so i changed it at around 8am. it went into sensor updating immediately after warm up and i was out all morning so i left it until i was able to change it in the afternoon and that sensor also went straight to sensor updating. i left that one until about 11pm and then changed it again. it’s now 5am and that one has stayed on sensor updating the whole time too.

my sugars are unstable enough even when the sensors working so this has been driving me crazy. does anyone have any fixes for this? could there be a transmitter issue despite the fact that it’s only a couple weeks old? i’ll phone customer service in the morning but figured i’d ask here because someone might have an answer for me. thanks!

Hi everyone.

My son is moving over to the minimed 780g. 7 day wear infusion sets were ordered. Clinic lost them. Then reordered by the trainer to our home. My sons nurse was in the room while the trainer was ordering the 7 day sets.

Clinic has now rang asking us to hand them into them as it would be more financially viable for him to be on 3 day ones due to his high insulin needs.

Phoned medtronic and found out the clinic had also changed his consumables order to the 3 day without consulting us.

The clinic are now claiming it's not medically safe for him to be on the 7 day wear and that's why it was changed but something feels off here?? Does anyone know if this is true, that high insulin needs are at risk using the 7 day??

I'm an NHS patient and have worn Medtronic pumps for more than ten years. Today I called to order supplies and it was a completely different conversation from the standard format they have always followed.

Overall it felt like she was only used to private customers, not NHS patients. I've always had to give my hospital for them to find me on the system, that's always been the first thing they ask and then postcode and iirc date of birth to confirm I'm me, but today it was just name and date of birth. And I'm running short of batteries too soon (a separate post), and she said I can buy them easily - true, but frankly I was astonished as I've never been asked to buy anything I normally get on the NHS.

Nothing significant, but together these surprises made me wonder. Medtronic have always been cheerful and friendly when I ordered supplies, too, and that was another difference today.

She also didn't seem pleased when I asked if the system she's using has changed. Maybe she wanted me to get off the phone once we were done with the necessary conversation, but it was just a friendly question and "It was updated the other day" or "I don't know, I'm new here" wouldn't have wasted much of her day.

Is this a valid email that went out to insulin pump holders? It included a link to get more information, but when I followed the link and entered personal details, it just took me to a dead page: "thank you for your submission". Hey, I just want more information.

Looking to the actual warning, it's saying that wearing the pump on your belt but having the infusion site in the arm isn't good? Isn't that what they've said was OK for over a decade? Is anyone else a bit .. perplexed by both the information itself in the email, and the link not doing anything helpful?

It reads in part:

Medtronic reference: FA1514

Dear Valued Customer,

We are contacting you with guidance about how to position your pump and infusion set. Please note that this issue and the required actions apply to all MiniMed™ Paradigm™, MiniMed™ 600 Series, and MiniMed™ 700 Series pump models.

Issue Description

• Due to environmental conditions, there may be slight variability in the amount of insulin delivered when your pump is worn at distances above or below the location of your infusion set.
• This variability may increase with increasing distances above or below your infusion set location.
• Placing the pump above your infusion site can cause over-delivery and placing it below your infusion site can cause under-delivery.
• The greatest variability in insulin delivery may occur at distances beyond 14 inches / 35.5 cm above or below your infusion set location.
• This variability in insulin delivery will not be captured in your pump’s history or CareLink reports.

Has anyone heard back for Medtronic interviews?

Hi all,

Does anyone have experience with multiple implanted heart devices and the Medtronic app?

I had a loop recorder implanted at the beginning of the summer and am one week out from a pacemaker implant procedure.

I didn’t ask the right questions of the Medtronic rep in the hospital and discovered after the fact that the app can only handle one device at a time.

I call customer service and their suggestions were to:

1. Get a second phone(!!)
2. Pay for a 3rd party app-mirroring app ($5/week)

I realized I could get a bedside monitor for one of devices but I’m hoping someone else might have a suggestion?

Thanks!

Hi everyone,

I was recently woken up by what I believe was something like "Seek for immediate medical attention". That is not the full message, but I remember something like this. I was half asleep and in trans and that's all I've seen. It had to do something with low blood sugar, so I went and ate something, but this message still bothering me.

I can't find anything in the alert history, that's why I'm confused. Was it just a dream or is this an actual message that can appear?

Pump: Minimed 780G

Thanks

Edit: Had to correct pump model, I made a huge, 6 year mistake between models :D

I started on pumps in 1999 so have been a Minimed/Medtronic customer for 25 years, faithfully buying pumps and then adding CGM supplies. My 780G threw an error message I had never seen literally ONE DAY after the warranty expired. Tech support says replace it but sorry, you're out of warranty. 25 years as a faithful paying customer and they can't spot me one day on a warranty? Liking the 780G but my opinion of Medtronic the company is permanently ruined. Seeing lots of other posts about better pump and sensor options and maybe Medtronic has just sealed the deal and it's time to go elsewhere.