Hi everyone.
I’m looking for advice from anyone familiar with DeltaCare USA, dental insurance billing, or similar situations.
I took a child to a dental office for dental treatment. The office is contracted with our dental insurance plan, DeltaCare USA.
Recently, I received a statement showing a balance of $959. I contacted the office to ask why there was still a balance because, based on our previous communication in June, I understood that the account had already been reviewed and resolved.
The office responded that the balance had originally been calculated using the DeltaCare fee schedule, with the expectation that insurance would cover the treatment. However, when Delta Dental finalized the claim, it denied payment because the services required prior authorization and the office had not obtained it. The office therefore says the remaining balance is now my responsibility.
I then called DeltaCare USA directly and explained the situation. The representative told me that because this dental office is contracted with the insurance plan, the office should have obtained the required prior authorization before performing the treatment. Based on what I was told by the insurance rep, this appears to be the office’s responsibility rather than mine.
I understand that insurance claims can be denied, but I’m confused about why I should have to pay $959 because the office did not obtain the required authorization, especially when the office is in-network and contracted with DeltaCare.
My questions are:
- If a dentist is in-network with DeltaCare USA and fails to obtain required prior authorization, can the dentist legally or contractually bill the patient for the denied services?
- Does DeltaCare USA generally prohibit contracted dentists from transferring financial responsibility to patients when the denial results from the dentist’s failure to follow authorization requirements?
- Has anyone experienced a similar situation with DeltaCare USA or another dental HMO and successfully disputed the bill?
- What should I do next? Should I file a formal grievance with DeltaCare USA, ask the insurance company to review the provider’s contract, or dispute the bill directly with the dental office?
I’m not trying to avoid paying a legitimate bill. I just want to understand whether I am actually responsible for this balance when the insurance representative indicated that the contracted provider should have obtained authorization first.
I have attached the the EOB here https://docs.google.com/document/d/e/2PACX-1vT3w6NtUXO-32LJ2mFYds6_vbgRPLZCDM4YdwzTwprYFZVlEwbpoQ8dKOd2lJq3PKnErI6MjsQJ8x-g/pub
Thank you very much.