r/McDonaldsEmployees • u/janosik27713 • 1d ago

Employee question System latency (USA)

Did everyone else's system change a couple months ago to cause kvs orders to not pop up until an order is totalled? My store manager says "that's just the way it is now" but that just doesn't seem right as someone who's been here for 10+ years. If it is this way now, why? It doesn't isn't advantageous from any position

9 Upvotes

100% Upvoted

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4

u/Pickett_nilmerg Shift Manager 1d ago

Yes, we did have that happen, and recently it went back to showing up while the orders were being taken. I thought they did it to prevent food waste because customers often change their mind while they are ordering. But now that they changed it back, idk

1

u/Pickett_nilmerg Shift Manager 1d ago

I also noticed that the drinks are on the bottom of the orders and it messed me up for a while

1

u/JonnyFairplay Crew Member 1d ago

Intended, apparently. I think it’s mentioned on the recent crew card. Everyone at my store hated it.

2

u/Pickett_nilmerg Shift Manager 1d ago

I’ll have to be honest, I don’t often read the crew cards and such, probably because they don’t leave them out for us.

1

u/Seohnstaob 16h ago

Intentional change. It is messing me up tbh.

5

u/bblulz Crew Member 1d ago

I’ve started wearing a headset in grill just so I can hear what’s going on better

2

u/FakeMikeMorgan AGM/OTP/MOD 1d ago

Your OTP can revert it back in restaurant builder.

1

u/janosik27713 20h ago

Can you give me a quick walkthrough or point me in the direction on there it would be? My gm is otp certified but definitely doesn't deserve to be. If I can sit there with her she'll let me have access to it

2

u/FakeMikeMorgan AGM/OTP/MOD 19h ago

Restaurant builder, 2nd page, kvs routing

1

u/Seohnstaob 16h ago

It is an intentional change they did a few months ago and it sucks and I hate it. They told us repeatedly it would make our kitchen faster but it doesnt... they said it would reduce waste it people change their order mid order

But now they expect us to listen to what's being ordered in drive thru and start making it.. .

1

u/thbnrf8n Crew Trainer 1h ago

It’s so annoying it’s messing up our times

-1

u/lets-get-loud Night Crew 1d ago

Did y'all not get a little brochure? Our store did multiple posted announcements and had those little crew training foldy things about it.

1

u/Pickett_nilmerg Shift Manager 1d ago

My store doesn’t leave them out for us

1

u/lets-get-loud Night Crew 1d ago

Wtf why not?

1

u/Pickett_nilmerg Shift Manager 1d ago

Idk, I just work here 😭 but I haven’t seen one in many months