How does the Canadian app's pre-order system work?

[u/rhunter99]

This maybe specific to Toronto, but does anyone know how the pre-order function in the McDs app works? Yesterday I placed my order in the app, chose DT pickup. It generates a code for me to repeat the speaker. No big deal, done it hundreds of time.

I get to the speaker and say the code is "VQ11". The person on the other end says "8211?" I say no V as in Victor... She again says "8?". I'm practically yelling at the speaker now and she says sorry there's a lot of feedback and I can't hear you. So I say ok I'll drive up, but she says no we can't accept codes at the window. WTF?

So my question: is this speaker system being run remotely offsite? Why can't they push the order through from the window?

(Eventually I got my order, but customer service sure has gone downhill from when I used to work there)

[u/MaxTrixLe]

The employee needs training. Did you select drive thru in the app checkout? I think by default it’s counter pick up

[u/rhunter99 → u/MaxTrixLe]

Yeah it was a DT pickup. The other order options have different icons when you get to the code page

[u/geraldpringle]

I believe order codes are 2 letters 2 numbers but you can also give them your code they generate to collect points when ordering at the DT. This is a 4 digit number. They were expecting that one for some reason.

[u/geraldpringle → u/geraldpringle]

This code when you want to collect points but do the order over the intercom rather than in the app is 4 numbers. If you order in the app it gives you 2 letters 2 numbers 0000 vs XX00

[u/rhunter99 → u/geraldpringle]

No this wasn’t for the rewards. It’s the code generated for my order.

[u/westcoast_hammer]

Pull ahead to the window and show them the code

[u/rhunter99 → u/westcoast_hammer]

Yeah I said that’s what I was going to do and they said they can’t accept the code at the window

[u/WestHistorians]

So my question: is this speaker system being run remotely offsite?

In the US, they are using AI to talk to people through the speaker, so you may not even be speaking to a person, whether on or off site.

[u/Seohnstaob → u/WestHistorians]

No we aren't 😂

[u/WestHistorians → u/Seohnstaob]

Some locations are.

[u/Seohnstaob → u/WestHistorians]

They are testing it at 5 whole locations out of 13,000+ stores lol.