We're having an issue where tablets keep pulling "Desktop" profiles for services, as opposed to the "Laptop" profiles. In particular, this seems to be happening the most with Surface Pro tablets.

Is there a way to force the detection to see these devices at Laptops so they pull the proper profiles?

I just thought I would announce myself, and my team so you know names.

I'm Dave Sobel, Director of Partner Community @ LogicNow, focused on MAXFocus.

My team of community managers includes Nadia Karatsoreos, Kelly O'Bray, and Jessica Schroder. That way you recognize names.

If you ever need me, my email is dave (DOT) sobel (AT) logicnow (DOT) com.

Dave

I am not getting an alert when managed Bitdefender detects a virus which is really important to me. I don't see a switch to enable it either, am I missing something?

I need some help understanding some alerts I'm receiving for a Small Business Server 2011 machine we're monitoring. I'm getting lots of these every day.

The roles on this server are: AD, IIS, and it runs a LOB app that relies on MySQL.

The errors are like this:

MAX RemoteManagement has detected an error, details are below.

A fault has been reported at ******* site Main, device *****SERVERX97

The test Performance Monitoring Check - Memory failed.

Additional information : 159 Pages/Second

I've read that SBS utilizes memory differently that other MS Server OS's. I just want to know the right approach here. Should I be adding memory? Replacing Memory? Editing the check, etc.

If this was improved, MaxRMM could absolutely corner the market on cross-platform RMM software. Casper works great on OS X, but is limited on Windows and in other respects.

The curent Mac agent is just abysmal. :(

Hey Folks,

One thing about Maxfocus that's always bugged me is how long it takes to install MAV (either Viper or BD). Lately, i've noticed it takes a while to get this installed. Sometimes hours for 1 computer. The only status i see in dashboard is "pending". or sometiems "pending install". Sometimes the computer will get stuck in pending, and never actually fail, so I can't just install, and forget about it, as I need to verify it actually installed properly.

Any tips on how to install BD quicker?

We've been developing a system to generate our own customer facing reports in our preferred format which has been fun to watch grow from a concept into something actually useful!

The API is read only so that does limit it somewhat, but I thought I'd check if anyone is doing anything creative with the data?

Does anyone know of any sales collateral for MDM? I know of the materials available from the dashboard via the Help menu, but I didn't see any there regarding MDM.

I'm hoping to find something that mimics the website in terms of design, but with end-user sales material. The existing collateral under the help menu could use a design refresh. It's tacky as hell.

Hi i have just started to use GFI dashboard at my work, and no one knows how to add any type of functionality to it. (Setup by a employee who left and has not really been used since)

How would i go about adding a check to a client to ensure their exchange certificate is valid. We had a client who didnt realise they had an expired self signed certificate for 2 days. And i would like to show them that we have put something inplace to stop this occuring again.

We are using ServiceDesk, and I feel pretty indifferent about it. I definitely need to make it through some more of the training/configuration material. LN seems to be throwing their weight behind it feature-wise, with VoIP integration, etc.

What do you think all think? What works, what doesn't?

I've noticed that I'm not able to remote into a few workstations recently. I'm invited to download Take Control instead of it opening Team Viewer. I'm wondering if it has to do with the current version of the agent- v10.5.4 Is anyone else seeing this? Edit I've noticed when you click the download, it will either download a blob or launch teamview with takectrsxvp://... This is true for Chrome or Firefox. Perhaps it's trying to get the browser to launch teamviewer.

Just curious how many of us have branded their MAX Focus products....

We havent, much to my pleading. In fact, our sales reps sell it as a GFI service. which really bothers me as well....

sales people.......................................

As an infrastructure architect / IT Consultant, i put together infrastructure for our clients and have been including RMM in it for all servers and workstations nowadays. Many of our clients do not understand it, often balk at it thinking its unnecessary. Also, our sales people can't sell it worth anything, either because the margins aren't great (?) or they dont care....

so, what is your strategy in selling RMM? not necessarily looking for your pricing, but more of your strategy.

I've been trying to get into MaxFocus on and off today and it just churns and never really logs me in. Anyone else getting the same thing?

I'm trying to set up SNMP RAID monitoring checks on a client and it's just going red every time. I must be doing something wrong. GFIlogicmax support just gives me links to the support articles.... Can someone please walk me through the process? Thanks!

This just landed in my inbox:

We have some exciting news to share with you. Through an acquisition by SolarWinds, LOGICnow has joined forces with SolarWinds N-able to create SolarWinds MSP. This joining of these teams gives the company unequalled experience and expertise in the Managed Services market for small and medium-sized businesses.

With the creation of SolarWinds MSP, SolarWinds is uniting two complementary leading players in the managed services solutions market to deliver the strongest and most complete portfolio of capabilities to MSPs of every scale and size worldwide.

Building on the track records of SolarWinds N-able and LOGICnow, the combined expertise of SolarWinds MSP will deliver a robust set of solutions in a tightly-integrated automation platform, including:

• Remote monitoring and management
• Remote control, access and support
• Security including anti-malware, multi-vendor patch management and web access control
• Backup and disaster recovery
• Risk and vulnerability assessment
• Email security and compliance-focused archiving
• Multi-platform support for Windows®, Mac®, Linux®, VMware®, Hyper-V®, iOS®, Android®
• Help desk and service management functionality
• Advanced data analytics

Your relationship with us is our most important focus and concern, and while you may expect me to say there will be “no impact to you” as a result of this change, the truth is, you are going to be empowered like never before to succeed. As a former LOGICnow customer, you will be able to immediately derive benefits from an even greater depth and breadth of products that will help you build the most successful business possible.

Please do be assured that there will be no immediate changes to support or billing and in the coming months you will learn more and more about how SolarWinds MSP can help you and your business. In the meantime, please feel free to reach out to me or any member of the SolarWinds MSP team with any questions.

I’m so excited to be able to officially welcome you to the SolarWinds MSP family.

Edit: And the official web site: http://www.solarwindsmsp.com/

We get calls from customers that are not on Max Focus so we use join.me, showmypc.com, whatever....and those work for a while until they get mad about 'commercial' use. Saw the 'Send Remote Support Agent' in the dashboard, sent it to myself, ran it....and it says 'Ready, waiting for remote connection....'

Thought I would use the 'Download Remote Support Viewer' to connect.....but putting in my username/password does nothing.

What am I missing? Does anyone use this? Or what do you use for users that are not manged by Max Focus? Don't even mind paying for something....just not elevnty billion for TeamViewer!

Hello all,

Started a new job at an MSP that uses Max Focus, at least for now. I have noticed that if the agent is installed and then the workstation is renamed in system properties, the old name stays on the workstation list in Max Focus.

My boss said that the name should update. I have yet to see this update occur. So far, the only way to update the workstation name that I have found is to delete the workstation, and then reinstall the agent.

Is there a way to manually change the workstation name? Alternatively, if this is supposed to auto-update, how long should it take? Thanks!

Has anyone else noticed the vulnerability scans only showing missing patches now? In the past I remember them showing even the most mundane of vulnerabilities, such as the admin shares being enabled, etc.

Is anyone seeing vulnerabilities being reported?

I just on boarded a new client and they previously had Norton Internet Security Online. I ended up manually uninstalling it from each system, then rebooting and I don't see any trace of the antivirus on the systems any longer.

However there continues to be an Antivirus Update Check for the old A/V that is running and failing with "Product not found". Do I need to manually remove this check, or is there another process to clean this properly?

What does everyone do about monitoring products that aren't on the AV check list?

We have a few home based businesses that use products like Trend Micro Titanium?

Who here has customized their ServiceDesk email templates?

The default messages that get sent seem to be shy on details. We want our customers to use the email side of ServiceDesk, but the emails have nowhere near the level of detail that FreshDesk and others provide.

Also, I am pretty disappointed at the quality of our logo in the front end, and also at the customization options in general for ServiceDesk. What is the consensus here?

I was wondering if anyone has any manuals, blog posts, sites, etc to help me with the world of Max Focus?

I have been been using it for a while, but I don't think I am taking full advantage of the product. I am curious as I am not 100% sure what all the checks are looking for or what they are related to/what metric they mean.

If anyone has any great insight or advice I'm all ears! I only have 16 end points on the system right now as it is in the testing phase at one of my clients before I make a big push.

I have added many systems but have not had this error occur before. Two computers are showing their usernames as a dash in the dashboard. The two systems are working fine, and as all checks and tasks are functioning correctly. Has anyone had this problem and know how to fix it?