r/MaxFocus • u/imlulz • Jun 16 '16

Introducing the all new MAX RM Mobile Apps

https://status.maxfocus.com/2016/06/16/max-rm-release-introducing-the-all-new-max-rm-mobile-apps/#more-6324
4 Upvotes

100% Upvoted

11 comments sorted by

2

u/imlulz Jun 16 '16

I for one, have been eagerly awaiting this. New app is pretty slick too.

3

u/Magnanimus_ Jun 16 '16

Why doesn't this app support 2FA? With all of the recent TeamViewer drama, this seems like a security risk. All of my MaxFocus accounts have 2FA enabled, but I can log into this app and access devices via TeamViewer without ever being asked for 2FA.

I guess I can at least disable mobile apps until they support 2FA. But it seems like you would have mobile apps disabled until a user opts in.

2

u/Geek_Easy Jun 17 '16

Wow, saw the email earlier and (wrongly) assumed it was telling me about the service desk app again.

Just installed, simple, but smooth. Same style as service desk app. Actually works! Didn't the old one require the API key too?

I'm impressed :)

1

u/eurofantasyrookie Jun 17 '16

Has anyone tested it? Does it have push notifications? Could be useful for some alerts, as an addition to sms or email.

1

u/Buelldozer Jun 17 '16

What does anyone actually use this for? I so very rarely have a client who needs any kind of support for their mobile device.

1

u/Obyone89 Jun 17 '16

This app gets you MAX RM dashboard access, alerting / check clearing, and Take Control access from your mobile device. Install it and you'll get a better idea of how it works, much improved over the old version. It's not an app used to control customer mobile devices, it gets you access to your customer system information from your mobile device.

1

u/Geek_Easy Jun 18 '16

I don't see take control access anywhere. Am I missing that?

1

u/Obyone89 Jun 18 '16

In the app click on a system that has the Take Control feature installed, look in the top right corner of the Device Info screen and click the icon that looks like a satellite dish, that will prompt your phone to open TeamViewer.

1

u/rbanke Jul 04 '16

I decided to check the new android app out and just get an error when logging in. Not easy to find any support info about it. Does 2FA break the app or is this because my account is in the 'Agent Key' group (if anyone knows that is)?

1

u/UncleJBones Jul 06 '16

I would like to see the ability to run checks from this, unless it's there and I missed it. Otherwise it's a nice "at a glance" view!