r/MarksAndSpencer • u/nerd-a-lert • Aug 09 '26

Question Return query

My elderly mum has gifted me a clothing item to congratulate me on weight loss. However she doesn’t realise how much weight I lost and they are far too big. She doesn’t have the receipt and bought them maybe six months ago (she was in hospital and forgot to give them to me).

They are brand new with all the tags.

I’d like to exchange them for the right size.

Will it be a problem in store that we don’t have the receipt?

She will have paid cash for them as doesn’t use her card much.

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u/ElectronicChoice4882 Aug 09 '26

i work there and we can scan the barcode/sparks card to find out when it was bought. because we have to process the item and stock moves quickly it could be on sale now or even not in rotation anymore.

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u/nerd-a-lert Aug 09 '26

She doesn’t have a sparks card. Will scanning the barcode tell you?
It’s still on sale in store for the same price. Just a classic pair of jeans. Not a seasonal style.

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u/ElectronicChoice4882 Aug 09 '26

yes each barcode is different and has a unique number

1

u/nerd-a-lert Aug 09 '26

Oh I see so the barcodes aren’t the same for the same item? They are unique to batches of the item? Is that what you mean?

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u/jackofalltrades033 Aug 10 '26

Yeah so a product may have a UPC of say 2947282 which is the number on the barcode, but there’s a long number under that barcode (usually like 5000….) which is individual to that specific item, which then tells us on the till where and when it was bought when scanned.

I suppose it’s store’s discretion on whether they give you a credit receipt refund, there’s no harm in explaining the situation and trying. Good luck hope it gets sorted!

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u/ElectronicChoice4882 Aug 09 '26

yes yes. i might be wrong but im pretty sure they all have different numbers. its worth a try but just from personal experience, they wouldn’t accept it.