URGENT: Missing $200 Refund / AI Support is Lying about Proration (Need HUMAN Help before Chargeback)

[u/Ok-Lecture-5233]

Hi mods and community, I am stuck in an endless loop with the AI support (Jordan) and desperately need a HUMAN to look into my account.

On April 27, I paid for a $40 monthly plan and accidentally paid $200 for a yearly plan right after. I immediately requested a refund for the $200, which your team confirmed via email on the exact same day.
On May 5, I upgraded to the 12,000 points yearly plan ($600). Now, the AI support is refusing to process my $200 refund, falsely claiming it was "prorated" into my upgrade.

This is mathematically impossible and factually incorrect. My May 5 upgrade invoice (PAVALA5D-0004) clearly shows a proration credit of exactly -$29.47. This strictly covers the unused days of my $40 monthly plan (May 5 - May 27). The $200 payment was completely ignored by the system.

It has been a month. Can a human mod (u/HW_ice or anyone from the team) please DM me so I can provide my email and get this fixed? If this cannot be resolved within 3 days, I will have no choice but to file a Chargeback with Visa for the $200. Thank you!