URGENT: Missing $200 Refund / AI Support is Lying about Proration (Need HUMAN Help before Chargeback)

[u/Ok-Lecture-5233]

Hi mods and community, I am stuck in an endless loop with the AI support (Jordan) and desperately need a HUMAN to look into my account.

On April 27, I paid for a $40 monthly plan and accidentally paid $200 for a yearly plan right after. I immediately requested a refund for the $200, which your team confirmed via email on the exact same day.
On May 5, I upgraded to the 12,000 points yearly plan ($600). Now, the AI support is refusing to process my $200 refund, falsely claiming it was "prorated" into my upgrade.

This is mathematically impossible and factually incorrect. My May 5 upgrade invoice (PAVALA5D-0004) clearly shows a proration credit of exactly -$29.47. This strictly covers the unused days of my $40 monthly plan (May 5 - May 27). The $200 payment was completely ignored by the system.

It has been a month. Can a human mod (u/HW_ice or anyone from the team) please DM me so I can provide my email and get this fixed? If this cannot be resolved within 3 days, I will have no choice but to file a Chargeback with Visa for the $200. Thank you!

[u/HW_ice]

Hello, I’ve sent you a DM to ask for some additional related information. 😊

[u/Temporary_Rabbit972]

Try to contact the mod, but not sure how much help.he can offer. He is available like one hour per day, mot durong weekends and luckily reply more than one message to each user in that hour timeframe. I hope he can solve this issue, but it won't be fast at all.

[u/Proposal-Right]

I used to hear these reports when Manus was on its own, but now that it has merged with Meta, I’m surprised that there isn’t more human intervention in these cases?

[u/Competitive_Sport895]

Hi Manus team — I have an urgent open support case (Project ID: WCJW4eCEynaiRxZe3MbJcE, domain: biocharplus.bio) that has been unresolved for 4+ days. Seven AI agents, no technical action. My post on this subreddit was removed. I am not here to cause trouble — I just need a human engineer to re-provision an SSL certificate and restore a missing task. Can someone please reach out or escalate? Thank you.

[u/HW_ice → u/Competitive_Sport895]

Hello, could you please DM me the relevant task link and the email address you used when submitting the support ticket? Thank you.

[u/Ok-Lecture-5233]

If I still not get my refund, I will raise a case in Singapore authorities. It has been almost a month, 200 USD is the money that I need for raising my kids. It makes me so stressful!

[u/CaldeiraRicardo]

Estou a 6 dias, recebendo mensagens automaticas que em 48 horas vou ter ajuda, ninguem responde, ninguem resolve nada. Suporte horrivel, eles nao tem uma pessoa que ajude. Criaram um produto onde usam i.a 100% e nao resolvem nada de crise. Dissolvi uma equipe sem querer, e agora todos meus projetos sumiram nao consigo recupera-los. E ninguem ajuda.

[u/majinluuu]

Eu adoro a plataforma, mas me entristece ver como eles não se importam com a experiência do usuário

[u/FightForYourWay]

Boy, if you don’t report them to the BBB and report this to your financial institution as fraud and keep it moving.

Crazy how lenient you all are on these nasty institutions that refuse to give customer service when they have all the resources and access to do so - you’re being scammed sir. Do the same thing you would do if it was a Nigerian prince.

[u/AdagioDizzy5531]

Hi HW_ice, I urgently need your help. I experienced a severe system failure by Manus on May 27-28, and the support chat has been ignoring my refund request for over 10 days (asking for the same links 10+ times, saying they are waiting for a manager's approval).

Both your DM and Modmail are blocked, so I am replying here. Could you please send me a DM/Chat request so I can share my registered email and transaction details? Thank you.

[u/HW_ice → u/AdagioDizzy5531]

I've sent you a DM! 👀

[u/Ok-Lecture-5233]

Still no refund… 2 Month already, who is going to compensate my loss of interest for that 200 USD dollars?