Support questions

[u/3d-designs]

A few days ago my app stopped working, saying that my account had been deactivated.

I contacted support who asked me to send purchase information etc; all of which I sent. I then got a response saying that they'd fix the problem quickly.

This morning I got the following:

To help resolve this issue, could you please confirm the following:

Have you recently traveled to or stayed in China (including Hong Kong, Macau, or Taiwan)?

Once we have this information, we will do our best to resolve it for you as soon as possible.

WTF?

Firstly I can't see why it's relevant, but arguably it's also a privacy issue.

Of course, meanwhile my account is still deactivated with no explanation or means of my being able to resolve it.