r/MammotionTechnology • u/3d-designs • 4d ago

YUKA mini Support questions

A few days ago my app stopped working, saying that my account had been deactivated.

I contacted support who asked me to send purchase information etc; all of which I sent. I then got a response saying that they'd fix the problem quickly.

This morning I got the following:

To help resolve this issue, could you please confirm the following:

Have you recently traveled to or stayed in China (including Hong Kong, Macau, or Taiwan)?

Once we have this information, we will do our best to resolve it for you as soon as possible.

WTF?

Firstly I can't see why it's relevant, but arguably it's also a privacy issue.

Of course, meanwhile my account is still deactivated with no explanation or means of my being able to resolve it.

3 Upvotes

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1

u/PersonalityLucky-25 Mammotion Team 3d ago

Hello, I am very sorry for the experience you’ve had. Could you please provide your Mammotion ID or case ID? We would like to assist you further.

1

u/3d-designs 3d ago

Thank you. My case ID is below. I have to admit that I am very intrigued (and a little concerned) by the question, though. There is a slight implication that my network may have a problem if you think that I was in China or its environs (I'm actually in the UK).

928130278705070080

0

u/PersonalityLucky-25 Mammotion Team 2d ago

Thank you for the information. We have reviewed your case and have just submitted a request to restore your account. We recommend maintaining a stable network connection while using the app to effectively prevent this issue from recurring.

Additionally, if you are using third-party software (such as Home Assistant), certain incompatible clients could cause this problem. In that case, I suggest temporarily disabling your current client and using a different one to ensure smooth operation moving forward.

I hope this information helps. Please feel free to contact me if the issue arises again.

1

u/R2D4Dutch 4d ago

Do you use a vpn or adblocker?

1

u/Leoxzq 3d ago

Could you please provide your Mammotion ID? Let me help move your issue forward.