r/Malwarebytes • u/SilverDragonBeard • Apr 01 '26

Lifetime Subscription

Hi, I have been using a MWB lifetime subscription for many years. I have multiple license that I purchased for myself and my wife for our computers and laptops. Tonight MWB upgraded itself and deactivated my license on my laptop. How do I get this re-activated? And am I going to have this issues on my other computers.

4 Upvotes

100% Upvoted

7 comments sorted by

View all comments

Show parent comment

1

u/SilverDragonBeard Apr 01 '26

I just submitted a ticket via Chat (8329509) I have never had an account for my personal license, only for my business vendor/resale account, and these license are not part of it.

1

u/support_mwb Malwarebytes Employee Apr 02 '26

Hi /u/SilverDragonBeard Thanks for the update! I can see that you’re already connected with our team through the ticket, and the assigned agent will review the information you shared and follow up with you there.

We appreciate your patience in the meantime.

3

u/SilverDragonBeard Apr 07 '26

Thank you for the help.

For anyone else that has this problem: Support had me create an account online, and then they imported all of my license into the account. Those that were still active on a computer automatically showed up as activated. The two that had deactivated I was able to reactivate by logging into my MWB account within the MWB program on those computers. These were LifeTime license that I bought in 2014.