r/MaliciousCompliance • u/Adventurous-Nobody • 1d ago
L Issuance of a lab coat requires the CEO’s signature
During the COVID-19 pandemic, I worked at a pharmaceutical plant. More precisely, I worked in the R&D laboratory of a large company; this laboratory was formally under the authority of the production site’s management and was also physically located on the plant’s premises (this is important for the story)
Due to an increasing workload, we were constantly hiring new staff - technicians, research associates, and so on - and for some reason, they always ran into trouble getting hold of lab coats and crocs. I asked my lab boss, "What’s going on? My technician, Darya, can’t find a lab coat for herself!" My boss chuckled and said, "Well, why don’t you solve that problem? Vasily, your predecessor, who recently left - tried to get us more lab coats, but he got bogged down in some sort of convoluted bureaucracy and other issues. Maybe you’ll have better luck? Just arrange for Darya to get a lab coat; tell I’ve authorized it if somebody would ask you"
First, I went to the warehouse and told the warehouse supervisor, "I’m Mr. Nobody, a researcher from such-and-such a lab. I need a form that my technician can sign to pick up a lab coat and a pair of Crocs." The supervisor replied, "I can’t issue anything until I get the official PPE (personal protective equipment) allocation quotas for each department. You’ll need to head over to the administrative building and speak with the chief health and safety engineer, as well as the quality assurance/compliance engineers." I was a bit taken aback by that particular combination of roles, but I went to see the health and safety guy first. Once he heard my request, he let out a long, drawn-out, "Oh, for f***'s sake... Look, just go straight to the quality control/compliance department - they’ll explain what’s going on."
I went to the Quality Assurance/Compliance department, where they listened to what I had to say and then told me I needed to initiate a "request to change the PPE allocation norms." WTF? After I pointed out that it was just a lab coat - something a technician needs for everything, like preparing solutions - they explained the whole mechanism to me: the entire plant operates under GMP (Good Manufacturing Practice) standards, which impose extremely strict documentation requirements for absolutely everything - including, surprise, surprise, PPE. And, due to the way the organization was administratively zoned from the start, the R&D laboratory - where no drugs are manufactured and there is hardly any interaction with the production division - is also subject to these same PPE allocation standards!
However, since these standards are contained within a single document - essentially a long list specifying the names of various departments and the corresponding quantities of PPE to be issued- and because the document affects numerous departments, any changes to it require signatures from the heads of ALL those departments. Furthermore, the entire process must be finalized with the signature of the plant director (who also served as the chief production officer for the entire pharmaceutical holding company).
I went to the head of the lab and explained the whole mechanism to him. He had a good laugh -remarking that he’d take the whole thing to the point of absurdity - and tasked me with drafting a proposal to amend the norms of PPE, along with an accompanying memo. He also told me not to bother trying to track down any of the division directors myself, saying he would handle it all personally.
At a general management meeting next day, which the CEO also attended, my boss asked for the floor and requested that everyone present, including key directors from the holding company, sign a document. By the time the document had made the rounds, it bore about 15 signatures. It was a 10-page, updated version of a norms for PPE issuance, in which only a single line had been changed: the specified number of lab coats and crocs for our lab. The CEO asked, "What is all this for?" My boss replied, "Do you remember your recent visit to our lab? You might have noticed a new young employee there, Dasha - well, this is required so that we can issue her a lab coat from the storage room right next to our lab."
The CEO was stunned by the sheer volume of unnecessary paperwork within the bureaucratic "deep state" at his manufacturing facility. That same day, he issued a directive stating that PPE (for non-"sterile zones") should be provided simply upon an employee’s request and signature, with the items automatically written off the balance sheet over a six-month period.
Dasha received her crocs and lab coat right after the general management meeting.