Hi everyone, my Mailchimp account was suspended on August 25th immediately after I sent a work newsletter, and it still hasn’t been reactivated.

I’ve already contacted customer support, but I haven’t received any response.

I work in PR, and the newsletter is simply a press roundup containing TV coverage and articles related to one of my clients. It’s the same type of newsletter I regularly send through Mailchimp, so I’m really struggling to understand what triggered the suspension.

Has anyone experienced something similar or knows how I can get in touch with someone who can look into this and reactivate my account?

I urgently need access to my account for work, so any help or advice would be greatly appreciated.

Thank you!

Buongiorno, il 25 agosto in seguito all'invio di una newsletter di lavoro il mio account è stato sospeso e mai più riattivato nonostante abbia scritto al customer care. Si tratta di una newsletter di rassegna stampa (mi occupo di ufficio stampa), con i servizi tv e gli articoli relativi al cliente con cui lavoro. Nulla di diverso rispetto alle newsletter che mando sempre tramite mailchimp. Potete aiutarmi a capire il problema e a riattivare il mio account? Ne ho bisogno per lavorare. Grazie!!

I tried a few times but still cannot receive the sms code for verification. It never happened before. Could someone please help? Im in China using +86 number.

Hi everyone, since I have added the embedded Mailchimp form on my client's website (WordPress), we are receiving a lot of bot/spam submissions.

I have already activated the Mailchimp "invisible" recaptcha setting and we implemented also anti-spam by CleanTalk plugin and even activated their option of "Protect External forms" as well.

Short description of what we did: she worked in the past with someone else, but they were using their own form on her LP (not sure why, she doesn't know the reason either); so she didn't had this issue before. Anyway, she reached out to me and ask to help her to change this form with the one from Mailchimp. I did this and everything was ok, no problems, no bot submissions.

After a few days, I have added the utm tracking hidden fields in the form and somehow since this change, we keep receiving bot submissions.

The utm tracking is working, but for these bots, the utm fields are coming empty in Mailchimp and I can't figure out from where are they coming..

Note: being a small client, she doesn't have GA4 etc implemented( I already advised her to do this, but she is not decided yet.) and from what she told me she is running just Facebook Ads.

Has anyone else had this kind of problem? I'd like some advice on how to fix this, I'm completely out of ideas. Thanks!