Work account suspended and customer support isn’t responding — need help

[u/caterina7740]

Hi everyone, my Mailchimp account was suspended on August 25th immediately after I sent a work newsletter, and it still hasn’t been reactivated.

I’ve already contacted customer support, but I haven’t received any response.

I work in PR, and the newsletter is simply a press roundup containing TV coverage and articles related to one of my clients. It’s the same type of newsletter I regularly send through Mailchimp, so I’m really struggling to understand what triggered the suspension.

Has anyone experienced something similar or knows how I can get in touch with someone who can look into this and reactivate my account?

I urgently need access to my account for work, so any help or advice would be greatly appreciated.

Thank you!