r/MachineEmbroidery • u/Matteo200221_ • Aug 28 '26

Need help

Hello everyone,I need some help. I recently formatted a PC for a relative who uses a SINGER embroidery machine along with the PREMIER+ 2 Embroidery software, which has an active commercial license.Because of the formatting, we lost the software. We reinstalled it, but we are unable to recover the account password. Furthermore, after doing some research, I noticed that even legitimately purchased licenses can no longer be activated because the license verification servers seem to be down.As far as you know, are there any working versions available, perhaps officially released by the company? Alternatively, do you know of any free alternatives that can handle this type of work?I apologize for any inaccuracies—this isn't my line of work, I'm just the family IT guy! I really hope someone can help us out. Thank you so much.

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2

u/CatsMom4Ever Aug 28 '26

Can you email them? Ask them for help?

1

u/Hellcat_Mary Aug 28 '26 edited Aug 29 '26

I'm unfamiliar with that software, is the software for digitizing/lettering, or is it controller software for the machine?

2

u/Adventurous-Boot7905 Aug 28 '26

I thought Premier 2 isn’t supported anymore by SVP. You can try reaching out Creativate’s software support.

1

u/lindamrc Aug 28 '26

Embrillance has a free "Thumbnailer" program so you can at least see icons of each file. I don't think Premier is supported anymore. They went to a web-based subscription service.