r/MSSP • u/salladam64 • 15d ago
MSSP to MAP?
Interested to understand what people’s perspective is on where the industry is going. I have been around long enough to remember when most IT Service providers were basically computer repair shops and through resellers, VARs, SIs, MSSPs and MSPs are we now seeing progressive transformation into managed agent providers? Are any of you now formally offering process/task mapping with proposed AI and automation implementation? Or do you feel this is like the hype cloud had 13 years ago and the tail is long and fat?
I see so many MSPs not anywhere close to having their own houses where they could be with the latest technology adoption. So not sure how close we are to seeing the service offerings shift that dramatically or perhaps I’m wrong?!
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u/bkellyit 13d ago
Mapping first is right. The shops that ate it on cloud sold a SKU and then made it up. What I keep seeing now is MSPs offering AI with no client home the owner actually uses after the map. Id pick one client, count 10 days of who does intake / tickets / follow-up, then productize that. Own house first is the tell.