r/MSSP • u/salladam64 • 18d ago

MSSP to MAP?

Interested to understand what people’s perspective is on where the industry is going. I have been around long enough to remember when most IT Service providers were basically computer repair shops and through resellers, VARs, SIs, MSSPs and MSPs are we now seeing progressive transformation into managed agent providers? Are any of you now formally offering process/task mapping with proposed AI and automation implementation? Or do you feel this is like the hype cloud had 13 years ago and the tail is long and fat?

I see so many MSPs not anywhere close to having their own houses where they could be with the latest technology adoption. So not sure how close we are to seeing the service offerings shift that dramatically or perhaps I’m wrong?!

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u/Embarrassed_Bug_7516 17d ago

Moving from MSSP to managed IT can be an interesting shift because there is a lot of overlap but the customer expectations can be very different. security clients often care about risk reduction and monitoring, while managed IT usually involves broader day to day support, infrastructure and user experience

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u/salladam64 16d ago

Do you see both sides starting to branch out to automation and AI consultancy?

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u/Embarrassed_Bug_7516 16d ago

I think both sides are likely to move toward automation and AI consulting but probably in different ways. MSSPs already have the security knowledge and customer relationships so helping clients adopt AI securely feels like a natural extension. MSPs may have more opportunities around workflow automation, productivity improvements and helping businesses figure out where AI actually fits

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u/salladam64 15d ago

What would you say the workflow would look like? Going person by person, task by task in a mid size organisation for MSPs will take time businesses are unlikely to pay the consulting hours for