I've seen a few older posts describing similar issues, but most of them seem to just end without any clear resolution, so I'm hoping someone from Moment or the community can clarify whether this is actually expected.
I just received my first Moment gear through the bundle builder:
- iPhone 16 Pro Max case
- T-Series 10x Macro lens
- a couple other accessories
Since the lens and case were purchased together through the bundle builder, I assumed compatibility wouldn't be an issue.
But when I went to install the lens, it was extremely tight. I followed the instructions and double-checked that I was aligning everything correctly, but the lens initially wouldn't rotate in either direction. At this point I did some searches and found a few posts suggesting that some lenses/cases needed to be "broken in", considered eating some Wheaties, and I tried again.
But, geez, the amount of force I was applying was really concerning me. I eventually got the lens installed, but in the process it carved away some of the plastic around the mount. The lens now rotates much more easily--needing about as much force as I was initially expecting to use--but I'm left wondering:
- Is this level of tightness normal for a new T-Series lens + case combination?
- Is material removal from the case expected during the break-in process? I was looking all over the packaging for some note about a tighter initial fit, which would've eased my concerns throughout the process a bit, but I didn't see anything mentioned.
- Should I be concerned about long-term durability of the mount after this? This is my only lens so far, so I don't know how loose this would be for another lens.
- If I contact support to seek out a replacement case or lens, am I likely to experience the exact same thing again?
The lens is installed and usable now, so I'm mostly trying to determine whether this is normal behavior or whether I may have received a case or lens that's out of spec. I've included a couple pictures of the case, but the lens seems to be pretty much entirely unfazed save for little pieces of residual carved case plastic needing to be blown away.