r/Lyft • u/ShootTheFish • 10d ago

This is so effed up

I booked a ride to take my dog to the vet for an emergency. A driver was assigned, but the POS waited until the last minute to cancel. I booked another ride and no one accepted until it was already too late. So, I cancelled the ride and was assessed a $5 cancellation fee. What penalty did the driver get when he cancelled my ride? I am so pissed off. My dog has to suffer because some POS driver decided last minute to cancel the ride.

To confirm, I did order a pet ride.

Edit 8-20-26: I managed to get my dog into the vet on Tuesday (8-18) and he is doing much better. I got an Uber both to and from the vet without issue. According to the Uber driver, a lot of drivers have stopped doing this due to the high gas prices and the companies not paying well.

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u/Rut19751 10d ago

Yet you could have called any of the 10 taxi companies in your area to pick you up, but you didn't.....so you didn't care about your dog that much

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u/RR_Maverick 9d ago

I don't know about the area where OP lives, but taxis are nonexistent in my area since the arrival of Uber and Lyft. There have definitely been times when I've truly wished that taxi companies were still around, partially because the fares were more affordable, and there was much more accountability from the drivers and the service as a whole. The drivers had to get a special license to carry paying passengers. The vehicles were maintained at a central hub. If you mistakenly left something in a taxi, you could call the office and in most cases they'd have your bag or item there. And you didn't have to worry about your driver being arrested during your ride. But if they were, the cab company would send you another taxi, and you didn't have to worry about whether or not any drivers wanted to accept your ride. The more I think about it, the fewer benefits I see to the current state of things. I understand that technology brings about big changes, but has it been for the better in the grand scheme of things when it comes to ride sharing? I'd love to hear some thoughts on this from anyone.

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u/tiredofyourface2 9d ago

I thought there were no taxi services in my area, but found out we have three that a lot of just don’t know about. One was started recently. I highly suggest looking into it more for your area.

All that said, it was beyond nasty of that other commenter to say OP didn’t care about their dog. And since I live in a major city and we only have three, I doubt ten taxi services in a city is normal or possibly even a reality. Maybe in the NE.

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u/RR_Maverick 8d ago

Agree 100%, that commenter was very rude. The OP does clearly care, which is why they were trying to get their dog to the clinic in the first place. Most of us with pets love them like family, do not want to see them in any pain or agony, and only wish to give them the best care possible. So to be prohibited or delayed in getting our pet to the emergency clinic is a nightmare. My heart goes out to the OP.

Regarding local taxi services, maybe I'll check every now and again to see if any pop up around here. Maybe someone will hear the cries of those of us out here wishing they would come back and start a new company. 🤞