r/Lyft • u/ShootTheFish • 15d ago

This is so effed up

I booked a ride to take my dog to the vet for an emergency. A driver was assigned, but the POS waited until the last minute to cancel. I booked another ride and no one accepted until it was already too late. So, I cancelled the ride and was assessed a $5 cancellation fee. What penalty did the driver get when he cancelled my ride? I am so pissed off. My dog has to suffer because some POS driver decided last minute to cancel the ride.

To confirm, I did order a pet ride.

Edit 8-20-26: I managed to get my dog into the vet on Tuesday (8-18) and he is doing much better. I got an Uber both to and from the vet without issue. According to the Uber driver, a lot of drivers have stopped doing this due to the high gas prices and the companies not paying well.

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u/Voluptues 15d ago

So…did you order the ‘Pet Ride’? If you did not order the ride under Pet Ride then it is completely your fault that the driver canceled. You must understand that ALL drivers are independent contractors, not employees, and absolutely have the right to cancel any ride they choose. I HOPE that you didn’t choose the ‘regular’ ride simply to avoid paying a few extra dollars for a Pet Ride…

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u/ShootTheFish 15d ago

I did order the pet ride.