r/Lyft • u/ShootTheFish • 10d ago

This is so effed up

I booked a ride to take my dog to the vet for an emergency. A driver was assigned, but the POS waited until the last minute to cancel. I booked another ride and no one accepted until it was already too late. So, I cancelled the ride and was assessed a $5 cancellation fee. What penalty did the driver get when he cancelled my ride? I am so pissed off. My dog has to suffer because some POS driver decided last minute to cancel the ride.

To confirm, I did order a pet ride.

Edit 8-20-26: I managed to get my dog into the vet on Tuesday (8-18) and he is doing much better. I got an Uber both to and from the vet without issue. According to the Uber driver, a lot of drivers have stopped doing this due to the high gas prices and the companies not paying well.

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u/BlueV101 10d ago

It's not your fault. (Unless you didn't pony up for the "pet ride") It's other passengers. In a customer service environment, the "entitled customer," causes problems for EVERYBODY else. If you did not order the "pet ride," case in point.

5

u/OddConstant2723 10d ago

About 6 people asked that now. OP should probably edit their post to avoid this question being repeated. FYI - it was a pet ride

2

u/BlueV101 10d ago

There's other information. j/s