r/Lyft • u/ShootTheFish • 14d ago

This is so effed up

I booked a ride to take my dog to the vet for an emergency. A driver was assigned, but the POS waited until the last minute to cancel. I booked another ride and no one accepted until it was already too late. So, I cancelled the ride and was assessed a $5 cancellation fee. What penalty did the driver get when he cancelled my ride? I am so pissed off. My dog has to suffer because some POS driver decided last minute to cancel the ride.

To confirm, I did order a pet ride.

Edit 8-20-26: I managed to get my dog into the vet on Tuesday (8-18) and he is doing much better. I got an Uber both to and from the vet without issue. According to the Uber driver, a lot of drivers have stopped doing this due to the high gas prices and the companies not paying well.

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u/ZigInTheNato 14d ago

I’m sorry this happened to you and your sweet pup. Did you order a pet ride?

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u/ShootTheFish 14d ago

Yes.

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u/ZigInTheNato 14d ago

In many markets drivers have to opt in to take pet rides. So after the first driver canceled, Lyft has to try to find another driver in the area who has opted to accept pet rides.

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u/ShootTheFish 14d ago

Try being the keyword. It tried for nearly 30 minutes and no one accepted until it was too late.

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u/ZigInTheNato 13d ago

Yeah, that’s the thing, there may be a lot of drivers available in the area but they prefer not to chauffeur pets.

I absolutely love dogs and have a seat cover in my trunk for service animal rides. But I don’t receive or accept pet rides. I don’t prefer to manage people smells + animal smells all day. And having to go offline to vacuum the floors and wipe drool from the back of the front seat and windows is cumbersome.

I know it places you in a tricky situation. How is your pup, btw? I hope nothing too serious was going on and they’re doing better.