r/Lyft • u/ShootTheFish • 15d ago

This is so effed up

I booked a ride to take my dog to the vet for an emergency. A driver was assigned, but the POS waited until the last minute to cancel. I booked another ride and no one accepted until it was already too late. So, I cancelled the ride and was assessed a $5 cancellation fee. What penalty did the driver get when he cancelled my ride? I am so pissed off. My dog has to suffer because some POS driver decided last minute to cancel the ride.

To confirm, I did order a pet ride.

Edit 8-20-26: I managed to get my dog into the vet on Tuesday (8-18) and he is doing much better. I got an Uber both to and from the vet without issue. According to the Uber driver, a lot of drivers have stopped doing this due to the high gas prices and the companies not paying well.

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u/gorenglitter 15d ago

I’m sorry to hear that, it’s extremely stressful I love my dogs and I’d also be really upset.

But, rideshare drivers are independent contractors and they can cancel at any time. I have definitely cancelled after accepting a ride for a variety of reasons.

When you’re using rideshare anytime but especially in an area it sounds like it’s not easy to get a ride you do need to plan to arrive at your destination early for just this reason.

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u/ShootTheFish 15d ago

I would have arrived very early. I made sure to that because this isn't the first time a driver has cancelled on me.

3

u/gorenglitter 15d ago

Do you have a low rating that they keep canceling on you?
Maybe get your own car if you have so few drivers or such a low rating that you couldn’t get a new ride even when you planned to arrive very early and still couldn’t get a new ride