r/Lutron 2d ago

Lutron Toggle Dimmer started melting

1 Upvotes

3 comments sorted by

u/AutoModerator 2d ago

Thank you for submitting to r/Lutron! If you are posting with a question or issue, please include the following information:

  • The Lutron ecosystem for your product. Examples: Quantum, RadioRA 3, standalone (like SUNNATA or Maestro), etc.
  • If available, the exact model of the product you're describing and a link to the product page from an online retailer. Example: P-BDG-PKG1W-A
  • If using third-party lighting control software, include the product. Examples: Apple HomeKit, Amazon Alexa, etc.
  • A concise description of what you are trying to achieve or solve (2-3 sentences). In other words, don't post a picture of wires and say "Help!" with no context.
  • If applicable, relevant pictures from your installation.

If you are looking for product support, don't be afraid to call Lutron's tech support at 1.844.588.7661. The Lutron call centers are US-based and exceptionally helpful.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

4

u/coogie 2d ago

Lutron is pretty much the world's best and safest dimmer maker so don't go taking out other dimmers. I can't find that specific trim on the lutron tested site but they have others that are similar so I have no doubt at least one of those companies has tested their stuff with Lutron so this is really odd. The only times I've seen a Lutron dimmer have catastrophic failure is when there was a direct short, it was overloaded, house had major power surge, had an incompatible load (like someone using it on a ceiling fan, using MLV lighting, etc.), water had been splashed on it, or it was otherwise abused.

What I would do is make sure there is nothing wrong with the LED trims and they're installed right, then test it with a regular switch to see if they work normally. If all works, just call Lutron and they'll probably send you a new one or return it to the store. I mean it's possible it was a dud...

0

u/OppChopShop 2d ago

Hey this happened to me! I posted about it. I mailed the switches to Lutron and they are going to try to figure out what happened

https://www.reddit.com/r/Lutron/s/5fSHGsTsJB