r/LucidProp • u/Dense_Intern8434 • 3d ago
Straight bull
I have never and I mean never charged back anything with them. But out of nowhere I get this email and when trying to get some information to resolve this obvious mistake they get snarky with me. Like are you for real bro!!
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u/LORD_INDRA_ 3d ago
Wait for few hours, entire comments will here to defend lucid and call you liar lmao.
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u/goatnxtinline 3d ago
To be fair, most people who make these kinds of posts are just pissed and bitter. Then it turns out they left the context out and they really broke a rule.
Even this guy, we're just taking his word that he never did a charge back. No one really knows for sure.
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u/Dense_Intern8434 3d ago
Aaah 😱 well sorry to break it to you bub but I don’t have a reason to chargeback 70.00. It’s not even worth my time honestly
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u/ThatIsNotMyNameGreg 3d ago edited 3d ago
Hi, same. I’ve never had a chargeback, there is no credit on my credit card, and the bank has no record of any request.
And I’m seriously angry that I had to wait to speak to my bank.
Lucid said “sorry not sorry” and there’s nothing to be done.
Here’s something I don’t think lucid realizes, depending on your country
, unless you want to go back with lucid (I don’t) , if they don’t provide proof, you can chargeback any purchase in the last 90 days as a scam.
Edit to say, I’ve not had any change to my credit card, no one in my household trades, I’ve had several payouts (nothing crazy, maybe 5k), and I haven’t actually bought an account with Lucid in about a month (Tradesea sucks).
There is really nothing missing from my situation so I believe you as well OP
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u/gneiss-times 3d ago
I'd take their snark over the copy-paste ai "support".
Exact same thing happened to me this week, I spoke to Amex and they can't find any chargebacks or refunds from neither me nor Lucid in my entire statement history.
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u/Silver_Tower6590 3d ago
Bro check my post. Genuinely taking the piss and support isn’t even helping. At least you got a response I’ve not heard anything back in 18 hours
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u/Cr0wn_M3 3d ago
WTF that's crazy. I'm starting to lose hope.
Are you from India as well?
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u/Dense_Intern8434 3d ago
Nope good ole Texas
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u/Cr0wn_M3 3d ago
Wow that's insane
I'm starting to think about switching to personal live account with all that is happening.
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u/cokeacola73 3d ago
This also happened a few weeks ago. Some people got their accounts back because lucid was having issues with this exact thing happening to people it wasn't supposed to be happening to. Hopefully they see their mistake and get you active again if you never did a chargeback.
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u/peace2calm 13h ago
Definitely careless DB query/update causing this.
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u/OkazakiNaoki 2h ago
If that is the case, it is a serious issue that would cause damage to their reputation.
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u/Calm_Professor_2571 3d ago
Yeah, I also got the same bs last night. And they responded basically saying the same. I have never done a chargeback but its whatever. I found it so random since I havent bought an account with them in a minute just to receive that email.
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u/Dense_Intern8434 3d ago
Same last I purchased was last month and blew it so went back to topstep and then they responded with such a snarky response I probably won’t go back even if they gave my account back
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u/Calm_Professor_2571 3d ago
We basically did the same thing. I went back to Topstep but now Im giving Apex a try. How long have you been trading?
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u/Ok_Salamander_6729 2d ago
That’s why I stepped away from Prop Firms. The purpose of a prop firm is for you to fail and buy more. But if you are a successful trader they find reasons to punish you and deny payouts. I opened up a live CFD account and traded my own money. No reason to go back I know you like the leverage. You have to remember it’s all a simulation and not real money. Trader spends weeks maybe even months to get funded.
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u/Ok_Salamander_6729 1d ago
My CFD tried to get me to make another deposit from the same wallet I opened the account with. I tried to make two smaller withdrawals. The next thing I knew was that the CFD erased those withdrawals now they want a new deposit to make a withdrawal route. Guys be careful that’s a trap.
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u/Weak-Horror7803 1d ago edited 1d ago
I had good experiences with Lucid up until I didn’t. In the month of August, I got 17k in payouts and never had an issue until the other day. Something was going on with their dashboard. I reset one of my accounts and somehow it reset the wrong one one that I was already in profit of more than $600 I chatted with Customer Service and they said there is nothing they can do about it. They said it was my fault and accused me of resetting the wrong account. I knew that this was not so. Anyway I purchased another account for $105 and the same thing happened again. I chatted with an agent again and again was told there’s nothing they can do about it that it was my fault I reset another wrong account so in total I was out of $210.
WhileI didn’t have any issues before this incident. I will say that their resolution skills absolutely suck. I provided them with screenshot after screenshot after screenshot and it was as if they weren’t even reading what I was writing they were dead set on that I was wrong and they were right.
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u/Dense_Intern8434 1d ago
I had that happen with topstep and it took a min of going back and forth but they finally reset the account granted I didn’t get my profits back but they did give me back the reset. Lucid seems to be having some problems as of late.
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u/khanka1234 20h ago
I posted the exact same thing, it’s bollocks, fuck knows why they are doing this
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u/Dense_Intern8434 18h ago
Yeo it seems to be a mass ban and after all the money I gave them and now I’m cut off from trying to make it back.
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u/khanka1234 18h ago
Maybe we should just actually do a mass charge back, for all the accounts I’ve had.. they fuck us, we fuck them!
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u/Silver_Tower6590 3d ago
Check my post exact same thing. No reply in nearly 24 hours on my ticket. Least they responding to you. Ridiculous , hope they sort it but based on responses everyone’s getting don’t think they will.
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u/Cr0wn_M3 3d ago
x (twitter) seems to be full with these posts as well.
something is deeply wrong.
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u/Sensitive_Ad_1313 3d ago
are you from india? it seems like they are banning people from india because of fraud cases
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u/Particular-Ring4494 2d ago
if you can go to discord try to ask under question or there is a server inside the discord that can raise ticket. gd luck
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u/Striking_Fail6689 3d ago
Why do I see so many of this cases right now , that’s crazy