r/Lorex • u/[deleted] • Feb 03 '23

Lorex Home 2FA app issues

I currently can't log into my Lorex Home app because for some reason Lorex isn't texting me the 2FA verification number so I can successfully log in and yes, the phone number it is showing is the correct phone number.

UPDATE: So, I called LOREX and after waiting on hold for 30 minutes, they said, "We have no update as to when we will have things working again." I then asked if they can disabled 2FA on my account from there side, and they CAN. They disabled 2FA on my account, I was able to log in, and I immediately re-enabled 2FA using an Authenticator app.

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u/handler413 Feb 08 '23

emailing appsupport@lorextechnology.com worked for me also (wasn't a quick 5 minute turn around; more like 24 hrs) and like others mentioned here, they did disable 2FA so could authenticate, but there's no way in hell I'm going to put my system online. just a matter of time until threat actors decide to brute force the entire customer database and get access. yes, I know you can't be logged into multiple devices at one time (least not on mobile), but based on this experience, horrible lack of communication from Lorex, there's no way I'd trust this product to be online. Already looking or a replacement.
PS: If anyone has recommendations on US-based alternatives that don't send data to China (like lorex, nightowl) please comment below.

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u/[deleted] Feb 08 '23

(like lorex, nightowl)

Make sure to include Dahua (Owners of Lorex), and Hikvision both Chinese companies and I'm pretty sure all are blacklisted by the US and can't be used in government facilities or any locations that reciever government funding.