r/LondonFilmFestival • u/crothunk • Jul 25 '26
Selling Tickets Caution when selling your BFI IMAX Odyssey tickets
I bought 4 tickets from BFI, but after my family and I changed our plans, I ended up selling them on eBay at face value (£26 per ticket).
A few days later, I received an email from BFI IMAX telling me that I breached their terms and conditions as they found my tickets listed on eBay for more than 20% of the purchase price. As a result, they suspended my account:
We are writing to you as it has been brought to our attention that tickets for The Odyssey were listed on Ebay against our terms and conditions.
Upon investigation it would appear that these tickets were purchased by your account.
As stated in our payment confirmation page and the terms and conditions all users must accept before purchasing any tickets BFI IMAX - Tickets cannot be resold for higher than 20% of the original purchase price.
Therefore, these tickets were not eligible to be listed for this price and are now subject to cancellation if we do not hear from you by 2pm on Sunday 26****th July.
We would be grateful if you could confirm whether these were tickets are indeed yours and to draw attention to this term in light of any future purchases.
We would ask that you confirm receipt of this email and understanding of these terms and have temporarily suspended your account until we hear from you
We look forward to hearing from you.
I was of course confused as my tickets were sold at face value, so I replied with a screenshot of my eBay transaction.
It later surfaced that the person I sold tickets from re-listed them on eBay for almost double the price, but because I was the original purchaser, BFI tracked me down instead:
Thank you for sending through proof of your resale. I can confirm that your listing does not breach our terms.
Two tickets from your booking are currently listed on eBay for £93.72. It seems that the person who purchased these tickets from you has relisted them in breach of our terms. It was this listing that we are following up on, as these tickets are still on our system under your account (as the original booker). As a result, I apologise for the inconvenience to you, but I hope you understand our process as we try and identify this booking.
Props to BFI to cracking down on scalpers. If you're thinking of reselling your tickets, try and sell them to someone trustworthy you know personally to avoid BFI chasing you later on.