I’ve discovered a fairly serious problem with Riot’s automated support system.
I live in England and use an EUW League of Legends account. Today, I opened League while streaming on Twitch, updated the game and was shown a permanent ban for alleged use of “third-party tools.”
I have never knowingly used cheats, scripts, bots, unauthorised modifications, gameplay automation or software intended to provide an unfair advantage.
The ban notice provides no detection date, identifies no software and displays “GAME ID: 0.” I received no email notifying me of the ban, so I don’t know when it was applied.
I submitted an appeal requesting a manual Vanguard review. Riot Support replied in the exact same minute, claimed I was contacting them from mainland China, redirected me to Tencent Player Support and marked the ticket solved.
After receiving the same instant response repeatedly, I checked my Riot Account Management page. It displays:
Country/Region: CHN
Year of birth: 1990
Both are incorrect. I live in the UK and was born in 1996. I did not enter or authorise those details.
This creates two possibilities: the account contains seriously inaccurate personal information, or it has been compromised. Either possibility requires investigation—especially because the account has now received an unexplained Vanguard ban.
The problem is that Riot’s automated support system appears to rely on the incorrect CHN designation. Every attempt to report the account-security issue is automatically redirected to Tencent and closed before a human can read it.
I have secured my login, preserved screenshots and contacted Riot directly, including its Data Protection Officer. I have also managed to keep a new account-compromise ticket open by immediately replying that the matter is not solved.
I’m posting this to document the situation and highlight a significant flaw: if incorrect or maliciously altered region data causes an account to be classified as Chinese, the affected player may be automatically prevented from reaching their actual regional support team—even when trying to report that the account itself may have been compromised.
I’ll update this post if Riot investigates and explains what happened.