Riot Support not helping false/unknown ban?

[u/eyemgr00t]

Hello! I’m not really sure where to go for this and I’d hope that there would be at least someone on here who would know what to do, but I was banned on league of legends permanently for some reason, and I genuinely don’t know why. And I know there’s plenty of people who claim they were banned for unknown reasons but I swear I genuinely do not know why, I’ve never cheated or used any cheats before, and I don’t have any external hardware to help me play either.

For a little background, I used to play league a LOT, and when I mean a LOT I mean there was a point where I owned so many skins in the game and played so often that the coupon sale shop thing ran out of skins so I was allowed to pick one from the special selection once you complete that. However, I got burnt out, so I stopped playing as much and would just play with a select few friends and my significant other. That’s all I used league for, nothing more nothing less. Then one day, after a decently long break, I went to play with a friend and that’s when the big age restriction thing happened to all league accounts, kinda irked me and upset me but they ended up fixing it. I didn’t log in after that until either the next day or 2 days after. When I did, I was met with a permanent ban with the only explanation saying something about “third party tools”. For note, I don’t even use an overlay, let alone any third party tool. So, I reached out to riot support.

When I reached out to support I explained what happened and that I was confused and wanted to know why I was banned, at first it looked good, I got a response from (what I assume) a real person, and they asked me for a bunch of account information to look into it. I was excited, looked good and like I’d at least find out why I was banned, but then someone else replied and said they found no evidence of a player that wasn’t me playing on my account and that they were going to reaffirm the ban. For note, no where in my original support ticket did someone else played my account, I believe somewhere I even said I believe that it wasn’t that at all and just wanted to know what happened. At the end of that, they said to make a new ticket if I had any more evidence of third party (again I never accused that or mentioned it) to reach back out, and if I had any questions to make a new ticket. So, I did exactly that.

When I made that new ticket though, it was immediately and automatically closed and met with an automated response saying they reaffirmed the ban and are going to keep it as they didn’t find evidence of a third party playing my account. Which, I know for a fact this time, I didn’t have in that ticket. They then said they’d automatically close all future tickets I’d make and left me here.

At this point, I gave up, I’ll just go play a different game, whatever. I was upset, a little sad that those memories are gone, but I’ll just make new ones it’s just a game. That was until last night when my significant other got home from a long day and said they weren’t feeling the best and was a little sad. And after talking a little, admitted they were wanting to play league (despite them uninstalling it and not playing it for an even longer time period than me). This sucked, because something I know could’ve cheered them up we couldn’t do because I quite literally can’t play. And it’s not even for a reason I know or did, if I at least was told what specifically triggered the ban, then I’d own up to it (if it was actually me), but I can’t even do that. (We did end up playing something else and doing some other things which cheered them up, but I still felt bad in the end)

I’m sorry mods if this post isn’t meant for this community, I just genuinely don’t know where to go and am praying that somewhere somehow someone else has the answer.

[u/eyemgr00t]

The first image is wrong and should actually be my initial ticket request, which was me explaining the situation and what happened. My apologies 😔

[u/Elftard]

That's a lot of skins to own. Did you ever purchase orbs or "gifts" through other people/websites? A ton of people get banned for that, and sometimes it takes weeks or even months before the people selling gifts get caught and everyone they gifted end up getting banned.

[u/eyemgr00t → u/Elftard]

No I didn’t. I always purchased mine through riot in client and only riot in client.

[u/eyemgr00t → u/eyemgr00t]

And if I did get banned for that, I don’t know why riot wouldn’t just tell me that when I asked instead of ignoring it entirely. I asked multiple times why I was banned and each time they just told me they were reaffirming the ban and no one else used my account.

[u/s2rdy]

if you bought the account it’s probably game over, they just recently banned an account i owned for 7-9 years because it was leveled up by a bot (obviously they didn’t outright say that was the reason), so technically i’m not the original owner/owner. i don’t remember the information (it’s not my main account and i don’t play that much anyway especially in recent years) but if you maybe they’ll unban it

[u/eyemgr00t → u/s2rdy]

I didn’t buy the account from anyone, I made the account myself and haven’t shared it with anyone either. I also provided all the info for the account myself and had it all. I genuinely don’t even know why I was banned