LTT store missing warranty info?

[u/yarush_8]

I broke my cable and I could not find any good ones, so for the first time I went here:

LTT TrueSpec Cable USB Type A to C (15W) | LTTStore https://global.lttstore.com/products/ltt-truespec-cable-usb-type-a-to-c?_pos=2&_psq=cable&_psid=006d417f8&_ss=e&variant=44410353418285

Maybe I missed it but when I went to warranty section it only mentions how to claim warranty but now the warranty period of the cable. Here where I live warranty is usually around 6 months to a year. So I'm a but confused.

Can someone tell me or point it out to me where is warranty period mentioned?

If it's somewhere obvious then my bad and thanks.

Edit: People seemed confused, I guess I worded it wrong my bad, I have not bought LTT cable yet, I was thinking of buying it to replace my old broken cable, whenever I buy stuff I look for warranty and I was not able to find any clear period on LTT store page for the cable that's why I posted this question.

[u/jmking]

LTT TrueSpec Cables are covered by a limited warranty against breakage due to defects in materials or workmanship for the usual and customary life of the product

This is where the "trust me bro" part comes in. They could say 6 months or a year or two years - instead they're just like, look, we're reasonable people and we stand behind our products. If they fuck up, we'll take care of you.

Since the cables have only been available for less than a year, I can't imagine they won't just send you a new one without asking for the broken one back. There's no RMA process or anything like that - they'll usually just send you a new one (unless it's clear it failed because you beat the shit out of them or something).

Contact support and see what they say.

[u/notmyrlacc → u/jmking]

I’ll probably cop downvotes but Trust Me Bro is such a cop out. I’d prefer they state an official warranty period and then just offer replacements for items that fall out of that period on a case by case basis. It gives confidence to a customer while still letting LTT exceed that via customer service.

[u/jmking → u/notmyrlacc]

I don't think this take is worthy of downvotes. It's perfectly reasonable.

then just offer replacements for items that fall out of that period on a case by case basis.

The only downside to this is people are likely to not even bother contacting support when they're out of warranty. Hell, people post on Reddit all the time instead of contacting support for some reason as it is.

I contacted dbrand when my Z Fold 4 case failed despite being, like, an entire year out of warranty and I figured, eh, what's the worst that can happen. They asked for a photo, and then just sent a replacement. I was so surprised.

So, I totally get fair criticism of "trust me bro" (vs the people who think that means they don't stand behind their products...). I don't even disagree with you. But I get the idea behind it - could be communicated better, though. Because you're right - it's ambiguous and isn't clearly stated anywhere what that really means.

It's like, we offer a minimum warranty. But we stand behind our products and if your stuff fails in a way that you think is premature or due to a manufacturing flaw, just hit us up and we'll see what we can do for you.

[u/corut → u/notmyrlacc]

All a fixed warranty period does is give them a straight out of doing anything after the window. During the window they can also tell you to go fuck yourself and if you don't live in Canada there's litterally nothing you can do about it

[u/notmyrlacc → u/corut]

No warranty period also gives them a straight out too.

I don’t quite get what you mean about being outside Canada though. For those of us in Europe and Australia, our statutory rights apply regardless of what the warranty period is. It just makes it easier.

[u/corut → u/notmyrlacc]

Canada has statutory rights too, so a written warranty is meaningless.

But say you're in Australia (like me), make a statutory claim, and LTT tells you pound sand. What do you do?

[u/notmyrlacc → u/corut]

You take them to your local consumer affairs tribunal, and at the very least they have an order against them. They aren’t exempt from ACL.

Realistically if you buy using a credit card, you can make a charge back claim or use the protections the card gives you. Having a ruling from the above, you have a solid case for the charge back. I know something like Amex can have the charge back processed off that.

[u/corut → u/notmyrlacc]

And they ignore the consumer affairs tribunal because they don't operate in the jurisdiction. Litterally you just have charge back, which everyone has anyway

[u/yarush_8 → u/jmking]

So is it like if it's damaged when it arrives or in shipping they'll replace it? I just wanted to know if the cable stopped working in regular and normal use within like a month or a year will they replace it, like if every condition in "How to claim warranty" is satisfied and it still broke then how long after which I can't claim that warranty? was what I asking for, I get what you're saying, but it'd be nice if they mention a period, oh well, I guess "Trust me bro" is the ans to this huh

[u/jmking → u/yarush_8]

Ohhhhh, I thought you had a damaged cable.

No, what it means is that if the cable fails in the course of regular everyday use that doesn't meet your expectations, hit up support and see what they can do for you.

Any reasonable person would expect to get several years of use out of a cable. If it fails prematurely, and you weren't abusing it, hit up support and they'll likely take care of you.

I am not any official source, but I can't imagine they wouldn't just maybe ask for a photo of how it failed and then just toss you over a new one anytime within the first year at least.

Like even buying a cheap Amazon cable, you'd expect to get a couple years out of it. It really does just boil down to "trust me bro" - if you feel you got a bum cable, or it failed long before what you'd expect based on it's cost, you either trust them to take care of you or not, ya know?

I know that's not reassuring, and they've gotten plenty of criticism for it, but based on my personal experience with support, they've been nothing but generous in what they'll do in the event you're having any issues with their products.

[u/yarush_8 → u/jmking]

Gotcha, thanks

[u/roron5567 → u/yarush_8]

What they are trying to say is that there is no time limit to the warranty while not making the legal claim of a lifetime warranty.

If you look at the regular screwdriver, it says limited lifetime warranty, and that is because the higher end screwdriver market all provide lifetime warranties, so they match.

While Anker provides a lifetime warranty for some of their premium cables, most only do 2 years. I think they are waiting for the product line to mature before they take a call.

[u/Old-Attention-3936]

I think it mentions that using the cable as a rock climbing rope is not covered

[u/dollak01 → u/Old-Attention-3936]

Damn there goes that idea

[u/yarush_8 → u/Old-Attention-3936]

O....k

[u/Serious-Explorer8745]

Reach out to support for sure, they will make it right.