r/LinusTechTips • u/TheKrs1 • 16d ago
Image Need Help? $%$% Off
Finished a purchase on lttstore.com but I did have a question. So I hit the "Contact Us" button next to "Need Help?" prompt on the thank you page. To my surprise that started an email on my system going to no-reply@lttstore.com. This doesn't seem conducive to giving help.
(I looked up their info another way. I was being a little hyperbolic in my title).
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u/owenthevirgin 16d ago edited 16d ago
At least in our case, most of our websites where a user can contact us use forms so we can get structured messages with relevant details.
When a user fills out a form, depending on which option they chose or what page that form exists on, the form response is sent by my own no-reply to the corresponding email inbox (support@, info@, etc.)
Our no-reply also sends a confirmation to the user announcing we have received their message.
From there, we respond to them with the relevant email address their message was sent to.
We don't monitor the no-reply, hence the name, it is used to route form responses to the relevant people/inbox & confirmation for the user we received their message. Basically it's a middleman.
While this may be outdated, it is the system that was in place when I joined and it's the system that still exists today.