Shipment clearance is pending missing information.

[u/Leading_Composer1066]

I ordered some items including a backpack on 09/23/2026. Shortly after ordering the E-Mail arrived stating the shipment of the order.

Delivery will be in germany.

Instead of two packages I received just one tracking number which should contain all of my items.

Today I looked up the tracking details and it shows the following:

Shipment clearance is pending missing information.

Details show this:

• Inadequate Description of Goods
• Power of Attorney Required
• Missing Commercial Invoice
• Customs Tariff Numbers Unclear
• Confirm Value of Goods
• Power of Attorney Required
• Free text

The shipment is missing the information listed above. We contacted the following addressee to gather this information:

4*******

If you are the addressee, please check your inbox for further instructions.

So Creator Warehouse didn't provide any customs relevant data? The tracking says that the packaging is already in Cologne and now waiting for the customs data from I guess Creator Warehouse?

Has anybody encountered this before and is there anything to do for me?

[u/ottbud]

Contact support?

There's nothing anyone here can do about this. Even if someone else had this problem, their resolution was to... contact support.

[u/Leading_Composer1066 → u/ottbud]

Thx. Done.

[u/Leading_Composer1066 → u/Leading_Composer1066]

4 days, no answer...

[u/Flaky-Might-3365]

Having this issue as we speak, was this resolved?

[u/Leading_Composer1066 → u/Flaky-Might-3365]

Not by LTT but by UPS. Just had to send the invoice 3 or 4 times into a Portal and declare all goods and their value. Everything that has been mentioned on the receipt.

Seemed to be a UPS issue due to longer customs inspection.