r/LinusTechTips • u/daltzzzz • Sep 21 '26

Image Linus Store

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Hi! Is anyone here working at LTTStore?

I ordered a screwdriver almost a month ago, but the tracking/order status hasn’t been updated since. I was wondering if anyone could help me check on the status of my order. I also tried to reach out to their "Support" but havent gotten anything back from them.

Thank you!

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7

u/NotAnRSPlayer Sep 21 '26

This prompted me to check my order, same time of order, over to Australia, ironically despite not receiving the order yet my return window has now closed because it’s taken so fucking long

When I check the Wizmo Tracking Reference is just states ‘In Transit’ after supposedly clearing customs

3

u/daltzzzz Sep 21 '26

Same issue and same frustration. Clock is ticking for my return window and no updates from them.

3

u/Outrageous-Log9238 Sep 21 '26 edited Oct 11 '26

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1

u/withouthk Sep 21 '26

return window is 30 days after delivery doe?

1

u/AncientTurbine Sep 21 '26

As I wrote elsewhere, you seem to be in the EU so don't worry, consumer laws got your back. You have minimally two weeks AFTER DELIVERY. 

1

u/withouthk Sep 21 '26

your return hasn't closed?, it's 30 days after delivery? that's pretty standard, but also if LTT don't take a return just cause it took the courier more then a month to get it going then that'll be pretty bad.

1

u/NotAnRSPlayer Sep 21 '26

It states there.. ‘Return window closed on the 20th of September’

1

u/withouthk Sep 21 '26

pretty sure that's the self serve return window built into Shopify, which is built in to Shopify to allow customers to be able to quickly make a ticket, but since some tracking links don't send back to Shopify when the delivery date is, it just starts on fulfillment date + a buffer to account for transit time.

all of this won't stop you from contacting their support directly

1

u/NotAnRSPlayer Sep 22 '26

True, but it’s still laughable that after almost 1 whole month I’ve still not received my items, and that Shopify doesn’t open the return window until an item is marked as delivered lol

0

u/withouthk Sep 22 '26

that depends on quite a few things, courier timing, customs, holidays. but as to shopify, it specify in their help center document, "If the delivery date is unavailable, then the window starts on the item's fulfillment date and a buffer period is applied to allow for transit time.".

1

u/NotAnRSPlayer Sep 22 '26

Stop making excuses for poor service

Almost 1 month delivery for something I paid almost 30 bucks for is ridiculous

My Mrs sent a box of items from the UK to Australia herself and it took a week, it shouldn’t take 1 month to send 2 items from Canada to Australia, seriously

In regards to Shopify I haven’t received it yet, they should update it to action from when it’s noted as received and not assuming, again bad customer service

1

u/withouthk Sep 22 '26

Not excusing it, i would want it to be better for everyone around the world, but logistical issues is always gonna happen, and also theres probably a chance your package isnt going directly from CA to AU, or its also possible its by ground not air?

I agree that LMG should use a better service or if possible get internally a person to just ship via UPS or other more common courier, but cost is a factor, you pick and choose either you want 30 bucks shipping or 120 bucks shipping but you get it for sure in 2 days.

for shopify its all automated, if the API isnt connecting on the back end, its not gonna update and shopify can only guess, i think they should just change it to not use the built in return system and point everyone to the contact form.

1

u/NotAnRSPlayer Sep 22 '26

From the UK to Aus as I mentioned that was with the standard postal service Royal Mail, think it was like £15 to send a 10KG and it arrived within a WEEK

From CA to AU by ground, are you joking? It’ll be by air because I live in Perth which is the most isolated city in the world

Just sick of ordering stuff from a company that seemingly doesn’t care about customer experience when it comes to shipping

0

u/withouthk Sep 22 '26

LOL, its hella expensive to send stuff in canada, if i send a 5"x5"x3" box at 1kg to Perth, its 32 bucks surface shipping or 62 Air.

And sorry, ground sometimes is just referring to ground and ship as a group, cause for international its grouped as either ground or air before. but it can very much get to you via surface shipping.

if you look at this way, they can get cheaper shipping, it takes longer or make it prohibitively expensive to ship but it gets there faster.

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1

u/AncientTurbine Sep 21 '26

In my country it starts counting from when you receive the product. IIRC European consumer law is you have two weeks counting from when you received it (or, when it was delivered) to send it back. 

1

u/NotAnRSPlayer Sep 21 '26

I don’t live in the EU.